Fraud Risk Management Professional

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time
About the Role

As a Fraud Risk Management Professional at Standard Chartered, you will play a critical role in minimising fraud losses for Cards/Online/products by actioning alerts on the Fraud Detection systems within stipulated timeframes, policies, and processes laid down.

Main Responsibilities:
  • Manage and/or resolve alerts/cases to ensure timely and effective resolution of potential fraudulent activities.
  • Monitor various fraud detection queues and reports to identify trends and patterns that may indicate potential fraud situations.
  • Analyse information for close, open or block of cards if necessary, and prepare reports to monitor progress and watch for any developing problems.
  • Makes outbound calls to verify potentially fraudulent activity and takes incoming calls on fraud issues from both internal and external sources.
About You

We are looking for a highly skilled and experienced professional who can bring their expertise in risk analysis and prevention to our team. Your strong analytical skills and attention to detail will enable you to effectively manage and resolve complex cases, while your excellent communication skills will allow you to work closely with stakeholders to provide timely and effective support.

Key Requirements:
  • Bachelor's degree/University degree with 2-4 years of minimum experience in a related field.
  • Relevant experience in Fraud Analyst role will be an added advantage.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Ability to communicate fluently in Cantonese and Mandarin.

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