Process Improvement Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Full time

At Funding Societies, we pride ourselves on being a customer-centric organization. Our operations team plays a crucial role in ensuring seamless experiences for our customers.

In this role, you'll be responsible for executing operational tasks with precision and speed, while maintaining excellent stakeholder management.

Some key responsibilities include:

  • Executing assigned operational tasks with accuracy and within turnaround time.
  • Identifying issues, escalating deviations from SOPs, and suggesting improvements.
  • Working closely with internal teams to ensure smooth processes.
  • Maintaining proper documentation of workflows, updates, and process changes.
  • Assisting in the execution of any process improvement projects whenever necessary.

To excel in this role, you'll need:

  • 2+ years of experience in operations, preferably in digital financing, fintech, or banking.
  • Strong attention to detail, problem-solving skills, and ability to multitask.
  • Good communication and stakeholder management skills.
  • Proactive, self-motivated, and service-oriented mindset.

We're committed to supporting your growth and well-being:

  • Flexible paid vacations and observed holidays.
  • Flexible working arrangements to balance work and life.
  • Health insurance coverage for employees and dependents.
  • Mental health and wellness programs to promote productivity and happiness.
  • Curated learning programs to help you grow professionally.
  • Tech support and equipment to enhance productivity.


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