Regional Service Improvement Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full time

Xiaomi Technology's Regional Service Improvement Specialist will play a vital role in enhancing the efficiency and effectiveness of our after-sales service operations. This individual will be responsible for identifying opportunities for improvement, developing and implementing solutions, and measuring the impact of these changes on service quality and customer satisfaction.

Key Responsibilities:

  • Conduct thorough analysis of current service processes and identify areas for improvement.
  • Develop and implement innovative solutions to streamline service operations and enhance efficiency.
  • Collaborate with cross-functional teams to ensure successful implementation of new processes and procedures.
  • Monitor and measure the impact of process improvements on service quality and customer satisfaction.
  • Stay informed about industry trends, best practices, and emerging technologies that can enhance service delivery.


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