Regional CRM Specialist

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Associates Ltd. Full time
About the Role

We are looking for a Regional CRM Specialist to join our team. The successful candidate will have a strong background in CRM and contact center solutions, with experience in implementing and managing large-scale projects.

Key Responsibilities:

  • Lead and support the implementation of an OmniChannel solution, unifying multiple CRM systems and voice applications across the region.
  • Collaborate with cross-functional teams to design, develop, and deliver customer experience enhancements.
  • Analyze and interpret complex business requirements, ensuring alignment with technical solutions and organizational goals.
  • Leverage knowledge of AI and data analytics to identify opportunities for process improvement and automation.
  • Provide expertise on Salesforce, Genesys, or similar platforms to ensure optimal performance and user adoption.
  • Stay updated on emerging technologies and industry trends to enhance customer engagement strategies.

Required Skills:

  • Strong background in CRM and contact center solutions.
  • Experience in implementing and managing large-scale projects.
  • Knowledge of AI and data analytics.
  • Expertise in Salesforce, Genesys, or similar platforms.

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