Operations Manager
4 days ago
Job Overview
We are seeking an experienced Customer Service & Operations Manager to join our team at Taman Equine Branch.
The successful candidate will be responsible for maintaining seamless daily branch operations through leading, guiding, and mentoring the operations team.
The role requires strong people management and leadership skills, with the ability to guide and train a team of staff to achieve Service & Cross Selling standards.
Key Responsibilities:
- Develop and implement sales strategies to achieve sales targets.
- Actively cross-sell Banking/Financial products.
- Assess/evaluate and propose credit applications diligently.
- Build rapport and relationships with chosen customers to establish loyalty and repeated sales and increase product holding.
- Provide excellent customer service and uphold professionalism to reflect the Bank's image.
- Maintain product knowledge, selling skills, market intelligence, and competitor's check.
Requirements:
- Malaysian citizen
- A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University
- Minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management
- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
- Good interpersonal and communication, organisational and planning skills.
- Welcomes new challenges and possesses a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion.
About Us
Hong Leong Bank is a leading financial institution in Malaysia, providing comprehensive financial services guided by a Digital-at-the-Core ethos.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.
Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.
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