Branch Manager Role in Customer Service

7 days ago


Seri Kembangan, Selangor, Malaysia Hong Leong Bank Full time

Branch Manager Role

We are seeking an experienced Customer Service & Operations Manager to join our team at Taman Equine Branch.

The successful candidate will be responsible for maintaining seamless daily branch operations through leading, guiding, and mentoring the operations team.

The role requires strong people management and leadership skills, with the ability to guide and train a team of staff to achieve Service & Cross Selling standards.

Key Responsibilities:

  • Manage and develop a team of customer service representatives to provide excellent customer service and achieve sales targets.
  • Actively cross-sell Banking/Financial products to customers.
  • Assess/evaluate and propose credit applications diligently.
  • Build rapport and relationships with chosen customers to establish loyalty and repeated sales and increase product holding.
  • Provide excellent customer service and uphold professionalism to reflect the Bank's image.
  • Maintain product knowledge, selling skills, market intelligence, and competitor's check.

Requirements:

  • Malaysian citizen
  • A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University
  • Minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management
  • Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
  • Good interpersonal and communication, organisational and planning skills.
  • Welcomes new challenges and possesses a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion.

About Us

Hong Leong Bank is a leading financial institution in Malaysia, providing comprehensive financial services guided by a Digital-at-the-Core ethos.



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