Customer Service Manager
4 days ago
About Hong Leong Bank
We are a leading financial institution in Malaysia, backed by a century of entrepreneurial heritage.
Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.
Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.
We're hiring for Customer Service & Operations Manager (Taman Equine Branch)
An exciting opportunity is now available for suitable candidates to take the next step in their career to enhance their Customer Service Management, People Management, Branch & Banking Operations, Stakeholder management (employee, customer, community) skills as a Customer Service & Operations Manager
The role includes maintaining HLB's policies, standards, compliance to regulatory requirements and receiving customer inquiries or complaint escalation in a timely manner.
Key Responsibilities:
- Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
- Actively cross-sell Banking/Financial products.
- Assess/evaluate and propose credit applications diligently.
- Build rapport and relationships with chosen customers to establish loyalty and repeated sales and increase product holding.
- Provide excellent customer service and uphold professionalism to reflect the Bank's image.
- Maintain product knowledge, selling skills, market intelligence, and competitor's check.
Requirements:
- Malaysian citizen
- A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University
- Minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management
- Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.
- Good interpersonal and communication, organisational and planning skills.
- Welcomes new challenges and possesses a 'Think-Act-Own' attitude to see through planned and unplanned deliverables to completion.
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Seri Kembangan, Selangor, Malaysia Hong Leong Bank Full timeManager - Personal Financial Services (Customer Service & Operations)Manager - Personal Financial Services (Customer Service & Operations)Apply locations TEQ - Taman Equinetime type Full timeposted on Posted 30+ Days Agojob requisition id JR0000016450If you are looking to excel and make a difference, take a closer look at us…We're hiring for Customer...
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