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Customer Experience Manager

1 week ago

Seri Kembangan, Selangor, Malaysia INK MARKETING SDN BHD Full time

At INK MARKETING SDN BHD, we are seeking a seasoned professional to take on the role of Customer Experience Manager. In this position, you will be responsible for building and maintaining successful client relationships by proactively identifying and addressing their needs, requirements, and challenges.

You will work closely with internal teams to meet client briefs and budgets, collaborate cross-functionally to deliver seamless high-quality client experiences, and regularly review client accounts to identify new opportunities and potential risks.

To succeed in this role, you must have a strong track record of building and maintaining successful client relationships, excellent communication and interpersonal skills, proactive problem-solving skills, and a thorough understanding of the sales and account management process.

Job Requirements
  • Strong track record of building and maintaining successful client relationships
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with clients at all levels
  • Proactive problemsolving skills and the ability to think creatively to address client needs
  • Thorough understanding of the sales and account management process