Learning Advisor Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Geniebook Full time
Job Description

We are seeking a highly skilled and experienced Learning Advisor Manager to lead our Customer Success team in driving high performance and delivering exceptional customer service.

The ideal candidate will have 3-5 years of experience in Customer Success and/or Sales, with at least 1 year of managing or leading a large team. They will be responsible for managing the Customer Success Specialists, who serve as the major touchpoint for parents/students throughout the subscription period.

The Learning Advisor Manager will be responsible for building a strong and target-oriented team with excellent customer services and sales skills. They will also develop a scalable methodology for driving high performance in the Customer Success Specialists and lead the team to a consistently scalable level.

The successful candidate will work closely with product managers and business analysts to provide insights and implement solutions to drive higher team performance. They will be expected to communicate effectively with stakeholders and make data-driven decisions.

Key Responsibilities:

  • Manage the Customer Success Specialists to achieve monetisation results of existing customers
  • Lead the whole Customer Success team to achieve user activity rate and renewal ARR
  • Build a strong and target-oriented team with excellent customer services and sales skills
  • Develop a scalable methodology for driving high performance in the Customer Success Specialists


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