Retail Operations Expert
4 days ago
We are looking for a highly experienced Retail Operations Expert to join our team at StoreHub.
In this role, you will be responsible for overseeing the day-to-day operations of our retail clients, ensuring seamless integration with our platform.
You will act as the primary point of contact for clients, providing ongoing support and guidance to help them optimize their retail operations.
This is a full-time role that requires strong communication and interpersonal skills, with a customer-first mindset.
Key responsibilities include:
- Managing client relationships, addressing concerns, and coordinating with cross-functional teams to align on expectations and resolve issues.
- Assisting clients in optimizing their retail operations, including inventory management, supply chain logistics, and store operations.
- Providing training and support to clients on the use of our platform and its various features.
- Monitoring key performance indicators (KPIs) and identifying areas for improvement to enhance client satisfaction and loyalty.
Required Skills and Qualifications
To be successful in this role, you will need:
- A proven track record of delivering exceptional customer service and support.
- Strong communication and interpersonal skills, with a customer-first mindset.
- Experience in retail operations or customer success.
- Hands-on experience with SaaS platforms or within the retail/F&B sectors.
- Excellent organizational abilities and experience managing multiple clients.
Benefits
We offer a competitive salary and benefits package, including medical and dental outpatient visits, medical insurance, and opportunities for career growth and continuous learning.
You will also have access to cutting-edge tools and technology, as well as a dynamic and supportive work environment.
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