Technical Operations Specialist
3 days ago
At Net2Source Inc., we are seeking a skilled Technical Operations Specialist to join our team in Kuala Lumpur, Malaysia.
Main Responsibilities
- Monitor and manage production incidents and service requests, ensuring prompt resolution and minimal downtime.
- Perform system health checks and proactive maintenance to prevent technical issues.
- Collaborate with development and infrastructure teams for root cause analysis and resolution.
- Lead and mentor the L2 production support team, allocating tasks and prioritizing SLA adherence.
- Coordinate and manage shift schedules for 24/7 support operations.
Tech Skills
- Advanced knowledge of Unix/Linux commands, shell scripting, and system administration.
- Proficient in writing and optimizing SQL queries for troubleshooting and analysis.
- Hands-on experience with MongoDB, including performance tuning, backup, and recovery.
- Familiarity with monitoring tools like Nagios, Splunk, or Dynatrace is advantageous.
Leadership Qualities
- Excellent analytical and problem-solving abilities.
- Strong communication and stakeholder management skills.
- Leadership qualities with a focus on team development and collaboration.
Preferred Experience
- 5+ years of experience in production support roles, with at least 3 years in a leadership position.
- Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.
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