Technical Operations Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time
Job Description

At Net2Source Inc., we are seeking a skilled Technical Operations Specialist to join our team in Kuala Lumpur, Malaysia.

Main Responsibilities

  • Monitor and manage production incidents and service requests, ensuring prompt resolution and minimal downtime.
  • Perform system health checks and proactive maintenance to prevent technical issues.
  • Collaborate with development and infrastructure teams for root cause analysis and resolution.
  • Lead and mentor the L2 production support team, allocating tasks and prioritizing SLA adherence.
  • Coordinate and manage shift schedules for 24/7 support operations.

Tech Skills

  • Advanced knowledge of Unix/Linux commands, shell scripting, and system administration.
  • Proficient in writing and optimizing SQL queries for troubleshooting and analysis.
  • Hands-on experience with MongoDB, including performance tuning, backup, and recovery.
  • Familiarity with monitoring tools like Nagios, Splunk, or Dynatrace is advantageous.

Leadership Qualities

  • Excellent analytical and problem-solving abilities.
  • Strong communication and stakeholder management skills.
  • Leadership qualities with a focus on team development and collaboration.

Preferred Experience

  • 5+ years of experience in production support roles, with at least 3 years in a leadership position.
  • Familiarity with cloud platforms (AWS, Azure, GCP) is advantageous.


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