Technical Operations Manager

3 days ago


Shah Alam, Selangor, Malaysia Dong Yang Elevator (M) Sdn Bhd Full time
The Ideal Candidate

We are seeking a highly skilled Service and Support Specialist to join our team at Dong Yang Elevator (M) Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and maintaining high levels of customer satisfaction.

Responsibilities
  1. Provide technical support and resolve issues in a timely manner.
  2. Cultivate excellent customer relationships through effective communication and problem-solving skills.
  3. Develop and propose solutions to complex technical issues.
  4. Prepare quotations, technical reports, and data analysis.
  5. Collaborate with maintenance teams to ensure smooth operation of equipment.
  6. Identify and develop opportunities for upselling and cross-selling products and services.
Requirements
  1. Candidate must possess a Professional Certificate, Diploma, or equivalent in Electrical or Mechanical Engineering.
  2. Fluent in English and Bahasa Malaysia.
  3. Strong customer service and communication skills.
  4. Excellent analytical and problem-solving skills.
  5. Able to work independently and effectively in a team environment.
  6. Proficient in Microsoft Excel and PowerPoint.
What We Offer
  1. Monthly incentive.
  2. KWSP / SOCSO included.
  3. 14 annual leave days per year.
  4. We provide medical coverage.


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