Senior Account Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SoftwareONE Deutschland GmbH Full time
About SoftwareOne

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.

The Role

A Senior Account Manager is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, handles the customer relationship and customer satisfaction. The Senior AM builds & implements the account strategy, helps identify new sales leads, and collaborates with our Solutions Sales Specialist to develop sales plans and find opportunities. The Senior AM is ultimately responsible for the complete relationship with the customer.

Key Responsibilities
  • Be the primary point of contact and maintain a productive relationship with existing accounts and identify growth potential
  • Take ownership of the customer experience
  • Understand customer needs and business objectives and offer the right solutions to customers
  • Ensure the timely and successful delivery of our solutions
  • Keep customers satisfied by delivering exceptional service on a day-to-day basis
  • Drive proactive new Sales, Renewals, and overall Opportunity Management
  • Develop, maintain, and implement a highly efficient Account Management by focusing on PureCloud and Self Services
  • Provide customer services remotely
  • Lead day-to-day customer and partner requests
  • Track and forecast defined account metrics / KPI's and financials
Requirements
  • Experience in selling hyperscaler cloud platforms (AWS or Microsoft) is preferred
  • Exposure in selling next generation solutions i.e Generative AI, Data and Analytics, Application Modernization will be an added advantage
  • At least 6-8 years of local sales experience in the enterprise and mid market segments
  • Experience in a sales hunting role
  • Ability to bring in new accounts through existing client relationships
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, please email us at Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.



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