Infrastructure Management Lead

6 days ago


Petaling Jaya, Selangor, Malaysia CTC GLOBAL SDN BHD Full time
About the Role

We are seeking a highly skilled IT professional to join our team as a Support & Maintenance Manager – Non Unix. The successful candidate will be responsible for leading a team of engineers to plan, coordinate, and execute preventive maintenance activities.

Key Responsibilities
  1. Work closely with Technical Leads to plan resources for Preventive Maintenance activities.
  2. Monitor incident tickets' status and assist in resolving technical issues.
  3. Ensure incident tickets are attended to according to Service Level Agreements.
  4. Coordinate multiple parties to resolve incidents.
  5. Review and ensure incident reports are submitted in a timely manner.
Requirements
  1. Diploma/Degree in Information Technology or equivalent.
  2. Minimum 8 years' experience managing a team in an IT related environment.
  3. Ability to configure and design infrastructure solutions based on VMware/Microsoft/Storage solutions.
  4. Good knowledge in IT troubleshooting and root cause analysis.
  • MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc.
  • VMware vSphere, vCenter, SRM, HA.
  • HP or IBM Servers, Blade Servers, Storages.
Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.

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