Customer Service Representative

7 days ago


Klang, Selangor, Malaysia Sperton Global AS Full time

At Sperton Global AS, we are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
  • Process customer orders in a timely manner, ensuring delivery of products and services meets customer expectations.
  • Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
  • Maintain accurate records of customer interactions, transactions, and necessary shipping documents.
  • Address and resolve customer complaints, providing appropriate solutions promptly.
  • Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Requirements:

  • Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
  • Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
  • Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
  • Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
  • Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
  • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

About Us:

We are a dynamic organization committed to delivering exceptional customer experiences. If you possess excellent communication skills, a passion for problem-solving, and a drive to succeed, we encourage you to apply for this exciting opportunity.



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