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Help Desk Expert

2 weeks ago

Petaling Jaya, Selangor, Malaysia RPG Commerce Full time
About the Role

A Customer Experience Executive is a key member of our customer service team, responsible for providing exceptional customer service to all customers through various channels including email, live chat, and social media.

The ideal candidate will be able to attend to incoming inquiries, identify problems, and provide solutions to ensure customer satisfaction.

Key Responsibilities

Key Responsibilities include:

  • Handle all inbound contacts pertaining to customer general inquiries, complaints, comments, feedback, and issues related to company products (channels: email, live chat, social media, etc).
  • Exceed customer expectations in terms of service and accurate information.
  • Deliver the best service to ensure the highest customer satisfaction.

The ideal candidate will have a strong understanding of our company's policies, processes, and product knowledge, as well as excellent listening skills, critical thinking, and attention to detail.