Current jobs related to Help Desk Operations Director - Petaling Jaya, Selangor - Digital Labs Sdn Bhd (from M1)

  • Help Desk Operations Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia Quantum Full time

    About QuantumAt Quantum, we strive for excellence in providing world-class support to our customers. Our team of dedicated professionals works together to ensure that every interaction is a positive one.Job DescriptionWe are seeking a highly skilled Help Desk Analyst to join our team. The ideal candidate will have excellent problem-solving skills, strong...

  • Help Desk Specialist

    10 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Help Desk SpecialistThe Help Desk Specialist role involves handling customer inquiries efficiently and effectively. You will provide exceptional customer service, ensuring prompt responses to queries and complaints.Manage customer calls, emails, and other forms of communication in a professional and timely manner.Responsible for performing inspections,...

  • Help Desk Analyst

    5 days ago

    Petaling Jaya, Selangor, Malaysia DXC Technology Inc. Full time

    We are seeking a highly skilled Help Desk Analyst to join our team at DXC Technology Inc.About the Role:As a Help Desk Analyst, you will be responsible for providing technical support and assistance to customers via phone and email.Main Responsibilities:Provide technical support and assistance via phone and emailTroubleshoot and resolve technical issues in a...

  • Help Desk Analyst

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia Quantum Full time

    You're joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you've got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products.Job...

  • Help Desk Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia AM Sales & Marketing Sdn Bhd Full time

    We are seeking an experienced and skilled Help Desk Specialist to join our team. The ideal candidate will have a strong background in customer service and technical support, with excellent communication and problem-solving skills.About the RoleThe Help Desk Specialist will be responsible for responding to customer inquiries and resolving technical issues in...

  • Help Desk Technician

    10 hours ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    We are seeking an individual with a strong customer-centric mindset to join our team. The ideal candidate will have 0-1 years of broad-ranging experience in a call center, help desk, or IT desk-side support environment.The Job DescriptionThis role involves providing a seamless and positive experience for our customers who contact us via multiple...

  • Help Desk

    1 week ago

    Subang Jaya, Selangor, Malaysia V SING (MALAYSIA) SDN. BHD. Full time

    About the roleV SING (MALAYSIA) SDN. BHD. is seeking a talented Help Desk & IT Support professional to join our dynamic team. This full-time role is based in Puchong Jaya, Selangor and will play a crucial part in delivering exceptional IT support and troubleshooting to our valued clients.What you'll be doingProviding prompt and effective first-line support...

  • IT Help Desk Technician

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Konica Minolta, Inc. Full time

    We are looking for a highly motivated IT Help Desk Technician to join our team at Konica Minolta, Inc.About the JobThis role involves providing technical assistance and support to customers via various communication channels, including phone calls, emails, live chat, and web-forms.The successful candidate will have excellent problem-solving skills, be able...

  • Help Desk Engineer

    7 days ago

    Subang Jaya, Selangor, Malaysia Net One Asia Sdn Bhd Full time

    About the JobThis job is for a Help Desk Engineer involved in technical support and maintenance tasks. You might like this job because it offers opportunities to troubleshoot, assist in projects, and maintain documentation.The role involves working as part of the Technical Post Delivery team, ensuring that IT Support Services are delivered based on the...

  • Help Desk Support Specialist

    1 week ago

    Petaling Jaya, Selangor, Malaysia CTC Global Sdn Bhd Full time

    Vacancies: Help Desk Support Specialist - fresh graduates are welcomeJob Type: Contract positionSalary range: RM2600-2800Responsibilities:Record and verify user information in the helpdesk systemDocument problems – log all problems and inquiries in the helpdesk system, enter detailed descriptions of the problemPrioritize problems – assign problems to the...

  • Help Desk IT Expert

    1 week ago

    Subang Jaya, Selangor, Malaysia Two95 International Full time

    About Two95 InternationalTwo95 International strives to deliver exceptional IT services that cater to the diverse needs of our clients.Job Overview:We are seeking an experienced Help Desk IT Expert to join our team. As a key member of our support services, you will be responsible for providing top-notch technical assistance to our clients, resolving complex...

  • Service Desk Operations Associate

    1 week ago

    Petaling Jaya, Selangor, Malaysia CTC Global Sdn Bhd Full time

    About us: We are a leading IT services company providing end-to-end solutions to clients across various industries.We are seeking a highly motivated and detail-oriented Service Desk Operations Associate to join our team.Job Summary:The Service Desk Operations Associate will be responsible for providing first-level support to internal customers via phone,...

  • Service Desk Operations Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Job DescriptionThe Service Desk Operations Manager role is responsible for overseeing the execution of core services within APAC. The successful candidate will manage day-to-day operations, drive efforts to shift work to automation opportunities, and engage stakeholders to ensure adoption and monitoring of automation services.About the RoleLead an outsourced...

  • Technical Help Desk Professional

    1 week ago

    Subang Jaya, Selangor, Malaysia Two95 International Full time

    About Two95 InternationalTwo95 International prides itself on delivering exceptional IT services, tailored to meet the unique needs of our clients.Job Description:We are seeking an experienced Technical Help Desk Professional to join our team. As a key member of our support services, you will be responsible for providing top-notch technical assistance to our...

  • Service Desk Service Delivery Manager

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia VitalAire Canada Inc. Full time

    Service Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...

  • Service Desk Service Delivery Manager

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Service Desk Service Delivery Manager page is loadedService Desk Service Delivery ManagerApply locations Malaysia, Petaling Jaya time type Full time posted on Posted Yesterday job requisition id R10062761ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two...

  • Help Desk Specialist with Japanese Language Expertise

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Service Desk Specialist with Japanese and EnglishWe are seeking a highly skilled Technical Support Professional to join our team as a Service Desk Specialist, providing exceptional remote support and communication services to customers in Japanese and English.This is an exciting opportunity for someone who is passionate about delivering top-notch customer...

  • Service Desk Manager

    1 week ago

    Petaling Jaya, Selangor, Malaysia Air Liquide Full time

    Job Description:The role of the Service Desk Service Delivery Manager is to oversee the day-to-day operations of the Service Desk within APAC. This includes managing vendors, ensuring a high customer satisfaction rating, and meeting performance targets.This position requires strong leadership skills, as you will be responsible for motivating contractors and...

  • Service Desk Operations Manager

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia L'Air Liquide S.A. Full time

    About Your ResponsibilitiesAs a Service Desk Operations Manager at Air Liquide, your primary responsibility will be to ensure the efficient and effective resolution of IT incidents impacting our business operations. You will act as a central point of contact during major incidents, facilitating collaboration between technical teams and internal customers.You...

  • Director of Operations

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia Humanly (humanly) Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Help Desk Operations Director

2 weeks ago

Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time
Job Requirements

We are looking for a highly skilled IT Support Team Lead to join our team. The ideal candidate will have experience in managing service desks and driving customer satisfaction.

The successful candidate will be responsible for overseeing the daily operations of the service desk, ensuring tickets are tracked, managed, and resolved efficiently. They will also work closely with other IT teams to drive improvements in systems, workflows, and communication.

Key Responsibilities:

  • Work closely with other IT teams to drive improvements in systems, workflows, and communication
  • Develop a plan to continuously improve service delivery
  • Monitor service desk metrics to ensure high-quality service

Requirements

  • Proven experience managing a service desk or IT support team
  • In-depth knowledge of IT service management processes and frameworks
  • Experience with service desk platforms and ticketing systems