Administrative Support Specialist

2 days ago


Petaling Jaya, Selangor, Malaysia Servier Full time
About Servier

Servier is a global pharmaceutical company dedicated to therapeutic progress to serve patient needs. We believe that diversity is a source of richness for the fulfillment of our vocation.

Our Commitment:

We are committed to helping patients by creating innovative treatments that meet their needs. Our values include honesty, integrity, and a strong drive for results.

Join Us:

We are looking for talented individuals who share our passion for excellence and commitment to serving patients. If you are a driven and customer-focused individual, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  1. Sales Enquiry and Order Processing:
  • Handle sales and pricing enquiries
  • Prepare quotations and tender requests in line with company pricing strategies
  • Process orders received through relevant processes and submit to the distributor
  • Monitor order status and ensure timely delivery
  • Communicate order confirmations, shipment details, and any changes or delays to customers and the sales team
  • Provide comprehensive administrative support to the sales force, including preparing sales documents and reports
  • Manage the sales team's schedules, arrange meetings, and handle travel arrangements as needed
  • Prepare information (Sales targets, Targeted calls, etc.) into relevant formats to be uploaded into BI format
Record Keeping and Data Management:
  • Maintain accurate and organized records of all sales orders, sample order forms, pricing requests, tender documents, and related documentation
  • Update relevant tracking and tender forms
Coordination with Stakeholders:
  • Liaise with tendering agents, customers, and distributors on pricing, quotations, stock status, and relevant sales-related information
  • Tender coordination with sales, regulatory, finance, and SFE
  • Work closely with the sales and finance team to ensure SF claims compilation and submission according to the claims requirements
Requirements:
  • Bachelor's degree/diploma in a related field
  • Proven experience in a secretarial or administrative role, preferably with a focus on sales support and order entry
  • Proficiency in Microsoft Office Suite
  • Knowledge of Power BI and/or Veeva is an added advantage
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and accuracy, particularly in data entry and document preparation
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Customer-oriented mindset with a focus on delivering high-quality service
  • Ability to work independently and as part of a team


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