Customer Support Associate

2 weeks ago


Klang, Selangor, Malaysia Carro Full time

The ideal candidate will be part of Carro's dynamic team, responsible for managing incoming leads and providing exceptional customer experiences. With over 4,000 employees across 7 countries, Carro offers a unique blend of diversity, inclusivity, and growth opportunities.

About the Job Description

This role requires strong organizational, communication, and negotiation skills, as well as the ability to work independently with minimal supervision. You will assess and qualify potential customers, scheduling appointments and communicating effectively with both customers and the sales team.

  • Assess and qualify potential customers to enhance engagement.
  • Coordinate test drives or virtual appointments to nurture customer relationships.

In terms of qualifications, candidates should have a SPM/Diploma/Degree or equivalent, along with at least 2 years of experience in a related field. Proficiency in Microsoft Office and call center systems is essential, as is the ability to work flexible shifts and public holidays.



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