Helius Technologies Customer Support Associate

2 weeks ago


Klang, Selangor, Malaysia Helius Technologies Full time

We are looking for a talented Customer Support Associate to join our team at Helius Technologies. As a critical member of our customer-facing team, you will be responsible for delivering exceptional customer support and engagement services.

The ideal candidate will have a strong understanding of social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential.

  • Min 1-2 years of experience in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.
  • Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.
  • Must be IT savvy and familiar with Microsoft and Google tools and applications.
  • Language proficiency in English (default) and targeted language must be B2 and/or above.
  • Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.


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