Sr. Associate, Customer Service Support

5 days ago

Klang, Selangor, Malaysia Alcon MX Full time

Sr. Associate, Customer Service Support (Japanese Speaker)

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locations Selangor – AGS

time type Full time

posted on Posted 2 Days Ago

time left to apply End Date: June 30, 2025 (30+ days left to apply)

job requisition id R-2025-38825

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

POSITION OVERVIEW:

The role is responsible for overseeing the entire lifecycle of contract management. The role scope involves drafting, reviewing, and executing contracts, ensuring compliance with legal and regulatory standards, and maintaining strong relationships with internal and external stakeholders in Alcon Japan market. The role also monitors contract performance and resolves any issues that arise.

KEY RESPONSIBILITIES:

Contract Creation and Administration:

  1. Drafting, reviewing, and executing contracts to ensure they meet company policies and legal requirements.
  2. Overseeing contracts from creation to execution and renewal, ensuring meeting all terms and conditions.
  3. Ensuring accuracy and clarity in contract terms.

Collaboration and Communication:

  1. Collaborate closely with surgical teams, contract group, and legal teams to understand contract needs and requirements.
  2. Provide guidance and support to internal stakeholders on contract-related matters.
  3. Communicate effectively with stakeholders to ensure smooth contract execution.

Compliance and Risk Management:

  1. Ensure all contracts adhere to relevant laws, regulations, and organizational policies.
  2. Identify and mitigate potential risks associated with contracts.
  3. Maintain accurate records of all contracts and related documentation.

Documentation and Record Keeping:

  1. Maintaining accurate and comprehensive records of all contract-related activities and providing regular reports to stakeholders.
  2. Maintaining organized records for easy access and reference.

WHAT YOU'LL BRING TO ALCON:

  1. Minimum Diploma in Business Administration, Supply Chain Management, Healthcare Management, or a related field. Certification in contract management is a plus.
  2. Minimum 5 years working experience in Customer Service Support and/or Finance and/or Commercial and/or Contract Management.
  3. Japanese Language proficiency level N1 or N2.
  4. Familiar with Salesforce, DocuSign, Macro and Advanced Excel.
  5. Proven experience in contract management, preferably in the healthcare or medical equipment industry with good understanding of medical/surgical equipment contract agreement process.

Skills and Requirements:

  1. Meticulous: Meticulous in reviewing contract terms and ensure compliance. Customer and Quality requirements focus.
  2. Organizational Skills: Ability to manage multiple contracts and deadlines efficiently.
  3. Legal Knowledge: Understanding of contract law and regulatory requirements.
  4. Critical Thinking Skills: Ability to resolve contract-related issues effectively.
  5. Strong Negotiation Skills: Ability to negotiate favorable terms and conditions. Patience when managing tough cases.
  6. Interpersonal Skills: Excellent verbal and written communication skills to interact with stakeholders. Excellent collaboration, adaptability to change and ability to assess situation.

HOW YOU CAN THRIVE AT ALCON:

  1. Opportunity to work with a leading global medical device company.
  2. Collaborate with a diverse and talented team in a supportive work environment.
  3. Competitive compensation package and comprehensive benefits.
  4. Continuous learning and development opportunities.

Alcon Careers:
See your impact at alcon.com/careers

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