Customer Service Liaison
7 days ago
We are seeking a dedicated Customer Service Executive/Assistant to join our team at Nirvana Asia, a leading provider of funeral and burial services.
Responsibilities:The successful candidate will be responsible for:
- Briefing Customers: Briefing customers and agents on products and promotions, ensuring they understand our offerings and can make informed decisions.
- Handling Enquiries: Handling confirmation to purchase submissions, lot enquiries, reservations and confirmations, transfer and cancellation cases efficiently and professionally.
- Database Management: Monitoring and updating customer database and zone plan for sold out lots to ensure accurate data and efficient operations.
- Administrative Tasks: Issuing temporary receipt and official receipt, handing over the daily sales collection to the Site Admin Department, and ensuring all daily sales related documents are properly filed or documented.
- Documentation: Keying in deceased information into SCLC and compiling relevant documents for submission to respective departments.
- Record Keeping: Updating daily burial and urn or pedestal installation records, sold out lots, and customer database for management review and analysis.
- Front Counter Support: Supporting front counter daily routine, including providing feedback on customer inquiries and handling phone calls.
- Problem Solving: Liaising with respective sections or departments to settle all problems related to service and operation work.
- Team Collaboration: Collaborating with service team colleagues and related departments to ensure smooth operation during the funeral procession and urn installation rite.
- Ad-hoc Duties: Performing any other duties assigned by the superior/management from time to time.
- Education: At least SPM/Diploma in any field.
- Experience: Minimum 2 years of working experience in Customer Service or Administrative field.
- Language Skills: Proficiency in Mandarin and English; multilingual skills are a strong advantage.
- Soft Skills: Excellent communication and problem-solving skills, ability to work under pressure, and demonstrate discipline, maturity, and a friendly personality.
- Technical Skills: Proficient in computer applications and good interpersonal skills.
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