Customer Service Executive

3 days ago


Klang, Selangor, Malaysia Nirvana Asia Full time
Customer Service Executive (Mandarin Speaking - Based in Klang Site)
  • Attend to customers'/agents' queries when stationed at Reception Desk Services.
  • Accept Purchase Orders and key-in customer's details into system.
  • Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).
  • Prepare Official Receipts for daily sales collections.
  • Process sales confirmation & distribution of documents to respective departments.
  • Handle lot enquiries, lot reservations, change lot, cancellation cases, transfer of ownership/entitlement, update customer address & contact, etc.
  • Update system for changes in purchase/purchaser's information.
  • Process holds lots required by Business Development Dept. or Management.
  • Verify the correctness of information keyed into computer against information written in Purchase Orders.
  • Verify the customer's detail in system for changes in purchase/purchaser's information.
  • Compile all documents for distribution to respective departments.
  • Follow up with Finance & Corporate Affairs Dept. on booking refunds.
  • Compile all POs and send to Registry Dept. for filing.
  • Liaise with Registry Dept. on issuance of Certificates of Purchase & product utilization/ deceased cases.
  • Arrange for transfers of items to Site Offices & check documents received from Site Offices.
  • Liaise with Sites & Offices, Semenyih, Klang, Shah Alam & N2 pertaining to counter service job tasks & data entry error corrections.
  • Keep track of sales materials, forms & controlled of stock, e.g., Purchase Orders.

Job Requirement:

  • Applicants must possess at least SPM/Diploma in any field.
  • Minimum 1 to 3 years of working experience in Customer Service or Administrative field.
  • Must be able to work on weekends and public holidays. Hardship allowance will be provided.
  • Mandarin/English required. Multilingual skills are a strong advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients and agents.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Discipline, maturity, positive thinking, and a friendly personality.
  • Fresh graduates are encouraged to apply. On-the-job training will be provided.

Job Type: Full-time

Working Hours

  • Monday to Sunday (8am - 5pm)
  • Annual Increment and Performance Bonus.
  • EPF, SOCSO, and EIS applied.
  • Annual Leave and Medical Leave are applicable.
  • Medical, Optical, and Dental claim.
  • Medical Checkup.
  • Insurance Coverage.
  • Festival Gift.
  • Training provided.
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