Customer Relationship Strategist
2 days ago
HMT Industries Sdn. Bhd. is looking for a highly skilled Customer Relationship Strategist to lead the company's key account management efforts. This role involves developing and executing strategies to drive customer engagement, loyalty, and revenue growth.
The successful candidate will have a proven track record of building strong relationships with strategic customers, identifying opportunities to deliver value-added solutions, and driving business results. Key responsibilities include:
- Developing and implementing customer-centric strategies to drive engagement and loyalty
- Gathering and analyzing customer feedback to inform product development and service improvement
- Collaborating with cross-functional teams to ensure seamless delivery of products and services
- Identifying and pursuing new business opportunities to drive revenue growth
- Maintaining accurate records of customer interactions and progress against key performance indicators
Required qualifications include:
- A degree in Business Administration or a related field
- Proven experience (4-5 years) in a sales or account management role
- Strong analytical and problem-solving skills, with the ability to think strategically
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues
- Proficiency in English and Bahasa Melayu, with knowledge of Mandarin being an asset
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