Business Growth Strategist
2 days ago
**Aftersales Business Growth Strategist**
BYD Malaysia invites applications for an experienced Regional Aftersales Manager to drive business growth through exceptional service experiences. This key role demands strong commercial acumen and leadership skills.
Main Responsibilities:
- Evaluate spare parts operations at dealerships to guarantee efficiency and compliance.
- Supervise dealerships to deliver exceptional customer service experiences.
- Analyze Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
- Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
- Identify technical and non-technical training needs for dealership staff.
- Develop service marketing and promotional strategies at regional or dealership levels.
- Coordinate after-market activities and implement service campaigns.
- Create comprehensive business and strategic plans aligned with our company objectives.
Key Requirements:
- Bachelor's degree in Business Administration, Automotive Engineering, or related field.
- Strong background in After Sales with a proven track record in the OEM/IAM field.
- Commercial and aftersales acumen with strong communication and presentation skills.
- Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
- Leadership and self-motivation skills.
- Proficient in MS Office and CRM software.
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