Customer Service Strategist

2 days ago


Klang, Selangor, Malaysia Colgate Full time
Job Description

As a key member of the Colgate team, you will play a pivotal role in driving customer engagement and supply chain optimization. You will work closely with cross-functional teams to identify opportunities for improvement and develop strategies to maximize on-shelf availability and reduce costs.

You will be responsible for leading the development and implementation of collaborative end-to-end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies.

Key responsibilities include:

  • Leading the Supply Chain initiatives engagement with customers focusing on Order-To-Invoice efficiency and service KPIs such as On time, Case fill, Returns.
  • Closely working with Customer Development teams on Atlas planning, identifying inconsistencies in volume estimates based on historical trends.
  • Monitoring shipment vs Atlas planned volume of key SKUs, sharing tracking and recommended actions for decision making.


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