Customer Service Specialist
3 days ago
Becoming a Customer Service Specialist at BloomThis Flora is an exciting opportunity to deliver outstanding customer experiences and drive business growth.
Job Description:
We're looking for a talented individual who can help us achieve our goal of providing exceptional customer service. As a Customer Service Specialist, you will play a key role in ensuring that every customer leaves our shop feeling satisfied and valued.
Responsibilities:
- Customer Service:
- Greet customers warmly and engage them in conversation to understand their needs.
- Provide detailed information about our products, including flower varieties, arrangements, and gift items.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Sales and Cash Handling:
- Process customer transactions accurately, ensuring proper cash handling procedures.
- Upsell additional products or services when appropriate, maximizing sales opportunities.
- Merchandising and Inventory Management:
- Assist in receiving, inspecting, and organizing incoming merchandise.
- Monitor and maintain appropriate inventory levels to meet customer demand.
- Shop Maintenance and Presentation:
- Keep the shop floor and displays clean, tidy, and well-stocked at all times.
- Teamwork and Collaboration:
- Collaborate with fellow team members to ensure a smooth flow of operations and excellent customer service.
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