Customer Service Supervisor

3 days ago


Klang, Selangor, Malaysia GMG Full time
Role Summary:

The Retail Supervisor at GMG is responsible for driving sales growth and delivering exceptional customer experiences. This role requires a strong focus on customer service, sales performance, and operational efficiency.

Main Responsibilities:
  • Develop and implement effective administrative processes, ensuring timely document submissions.
  • Collaborate with the Store Manager to oversee daily store operations, providing guidance and support as needed.
  • Deliver outstanding customer service, addressing inquiries, feedback, and complaints in a professional manner.
  • Drive sales performance by developing and executing targeted strategies and promotions.
  • Optimize inventory management to ensure adequate stock levels.
  • Enhance in-store merchandising and product presentation to drive customer engagement.
  • Enforce cash control and stock control procedures to prevent discrepancies.
  • Adhere to and execute SUTL Sports Retailing Policies and Procedures to ensure a seamless customer experience.
  • Carry out additional duties assigned by superiors to support the job scope.


Key Requirements:

  • At least 3 years' experience in sports or fashion retail.
  • Strong communication skills in English.
  • Proven track record in retail operations, customer service, sales, leadership, and management.
  • Ability to deliver high-quality customer service in a brand retailer environment.
  • Effective conflict resolution and employee coaching skills.


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