Service Delivery Manager
3 days ago
Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.
Contact us directly if you have any questions about this open job position.
Responsibilities- Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/services.
- Degree in Computer Science, Management, Economics or equivalent field.
- Customer Focus.
- Self-motivation and multitasking.
- Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully.
- Serve as operational customer contact and focal point for all operational issues relevant to each project.
- Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective.
- Recognize and optimize processes/services and initiate the necessary steps.
- Manage customer expectations.
- Mentor and train onsite/dispatch support teams.
- Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Benefits- Buddy program.
- International job opportunities.
- Mobile working.
- Onboarding program.
Job-Id: 17142 Service Delivery Manager (German speaking) Malaysia – Petaling Jaya, Selangor.
#J-18808-Ljbffr-
Service Delivery Manager
3 days ago
Klang, Selangor, Malaysia VECTORONE ENGINEERING CONSULTANT SDN BHD Full timeJob DescriptionThis senior management position oversees service delivery, project management, and operational efficiency within ERP consultancy and technical services. The role entails managing personnel, ensuring high-performance service levels, leading project implementations, and maintaining strong stakeholder relationships.Key ResponsibilitiesService...
-
Service Delivery Manager
3 days ago
Klang, Selangor, Malaysia VECTORONE ENGINEERING CONSULTANT SDN BHD Full timeThis role is a senior management position focused on overseeing service delivery, project management, and operational efficiency within ERP consultancy and technical services. The responsibilities include managing personnel, ensuring high-performance service levels, leading project implementations, and maintaining strong stakeholder relationships.Key...
-
IT Service Delivery Manager
4 hours ago
Klang, Selangor, Malaysia Nando's Full timeAdd expected salary to your profile for insights.Passionate about delivering top-notch IT services? Join us as an IT Service Delivery Manager, where you'll oversee IT service delivery, lead projects, ensure system reliability, and support Nando's technological needs to drive business successWhat you'll do:Service Management:Oversee the delivery of IT...
-
IT Service Delivery Executive
21 minutes ago
Klang, Selangor, Malaysia Nando's Full timeNando's is expanding its IT team to drive innovation and improve efficiency. As we continue to grow and evolve, this new role reflects our commitment to investing in technology and talent to create seamless and efficient experiences for our teams and customers.This leadership position oversees the delivery of IT services, ensuring they align with business...
-
Customer Service Delivery Manager
3 days ago
Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full timeAbout the RoleAs a key member of our Customer Care Department, you will be responsible for planning and coordinating the delivery of vacant possession to meet customers' needs and expectations. This involves monitoring and following up on defect rectification work to ensure timely completion.You will be the overall person-in-charge in ensuring proper...
-
Service Delivery Expert
5 days ago
Klang, Selangor, Malaysia DHL Germany Full timeAbout Our TeamAt DHL Supply Chain, we strive to deliver results without compromising respect and values diversity.Our team is dedicated to creating competitive advantages for our customers through customized warehousing and transportation services.We believe that careers with DHL should be satisfying and successful.Job RequirementsWe're looking for...
-
Service Management Director
23 minutes ago
Klang, Selangor, Malaysia Nando's Full timeNando's is looking for a talented and experienced individual to fill the role of IT Service Delivery Manager. This senior leadership position requires someone with a deep understanding of IT service management, who can lead the delivery of IT services and ensure compliance with service level agreements.The ideal candidate will have excellent problem-solving...
-
Technology Delivery Leader
24 minutes ago
Klang, Selangor, Malaysia Nando's Full timeNando's is seeking a seasoned IT professional to fill the role of IT Service Delivery Manager. This key position will oversee the delivery of IT services, manage service level agreements, and ensure compliance with industry regulations and standards.The successful candidate will have a degree in Information Technology or Computer Science, minimum 6 to 11...
-
Service Delivery Specialist
3 days ago
Klang, Selangor, Malaysia Bjak Sdn Bhd Full timeBjak Sdn Bhd is a leader in providing innovative financial services solutions to people across ASEAN. We believe in making access to affordable and sustainable financial services a reality for everyone.Job Description:We are seeking an experienced Customer Experience & Admin Operations Manager/Team Lead to join our team. The successful candidate will have a...
-
Project Delivery Specialist
3 days ago
Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeKey ResponsibilitiesPrevious work experience in project management and Service Delivery, preferably in the IT field/services.Degree in Computer Science, Management, Economics, or equivalent field.Customer Focus.Self-motivation and multitasking.BenefitsBuddy program.International job opportunities.Mobile working.Onboarding program.
-
Sales and Service Delivery Expert
7 days ago
Klang, Selangor, Malaysia VJ Engineering Solutions Sdn Full timeVJ Engineering Solutions Sdn is a leading provider of engineering solutions and services across Malaysia, Singapore, and Brunei. We are currently seeking a highly skilled Sales and Service Engineer to join our team.The ideal candidate will possess a strong understanding of mechanical or electrical engineering principles and have excellent communication...
-
Service Operations Manager
3 days ago
Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full timeOur Company CultureWe value teamwork, innovation, and excellence at Hemmersbach GmbH & Co. KG. Our goal is to create an inclusive environment where everyone feels valued and supported. If you are passionate about making a difference in the world, we encourage you to apply for this exciting opportunity.About the JobThis position involves collaborating with...
-
Project Delivery Director
19 minutes ago
Klang, Selangor, Malaysia Setia Awan Holdings Sdn Bhd Full timeJob TitleThe Project Delivery Director is responsible for overseeing the development and implementation of project management strategies and processes. This role requires strong leadership and organizational skills, as well as the ability to communicate effectively with stakeholders.About the Role:Oversee the development and implementation of project...
-
Innovation Delivery Specialist
3 hours ago
Klang, Selangor, Malaysia SupportFinity™ Full timeJOB SUMMARYWe are seeking a hands-on Innovation Delivery Specialist to execute innovation initiatives within EPF. This role is responsible for driving innovation management, implementing design thinking practices, and enhancing customer experience through user research and UX methodologies. The incumbent will work closely with cross-functional teams to...
-
Project Delivery Expert
22 minutes ago
Klang, Selangor, Malaysia ADB Safegate Full timeAirport Infrastructure Development ExpertWe're seeking an experienced Project Engineer to join our team at ADB SAFEGATE. As a key member of our project management team, you'll be responsible for planning, coordinating, budgeting, and preparing documentation to ensure project delivery meets specifications, regulations, and standards.Your Key...
-
Customer Delivery Lead
3 days ago
Klang, Selangor, Malaysia Gutor Full timeAbout GutorGutor is a leading international manufacturer of premium quality uninterruptible power supply systems for industrial applications. With over 75 years of experience as a global leader in true industrial, long life UPS for harsh environments, we deliver secure power solutions tailored to meet each customer's unique needs.We secure business...
-
Commercial and Financial Services Manager
21 minutes ago
Klang, Selangor, Malaysia GlaxoSmithKline Full timeThe Commercial and Financial Services Manager will be responsible for leading and performing in the Inventory Month-End Close activities, ensuring quality and timeliness. You will also provide Controllership support and ensure quality delivery of BIP & Inventory reporting responsibilities with accuracy, completeness, and timeliness on a daily basis around...
-
Service Quality Analyst
1 day ago
Klang, Selangor, Malaysia Sutherland Full timeAbout SutherlandAt Sutherland, we harness the power of AI, automation, and cloud engineering to drive business growth and success. Our experts deliver tailored solutions that improve operations, enhance customer experiences, and drive measurable results.We have a proven track record of innovation, having developed over 200 patented inventions and...
-
Operations Delivery Manager
5 days ago
Klang, Selangor, Malaysia PEOPLE PROFILERS Full timeThe ERP Project Manager will play a critical role in ensuring the success of our projects in the Manufacturing Industry. We are looking for a highly skilled professional with a strong background in ERP implementation.Key Responsibilities:Develop and execute project plans, resource allocation, and budget management.Collaborate with cross-functional teams to...
-
IT Service Management Professional
5 days ago
Klang, Selangor, Malaysia DHL Germany Full timeAbout DHL Supply ChainWe deliver results without compromising on respect. We value each other's differences while recognizing individual strength.At DHL, we create competitive advantages for our customers through customized warehousing and transportation services, combining our global scale with local knowledge and sector expertise.Our team is committed to...