Service Quality Analyst
6 days ago
At Sutherland, we harness the power of AI, automation, and cloud engineering to drive business growth and success. Our experts deliver tailored solutions that improve operations, enhance customer experiences, and drive measurable results.
We have a proven track record of innovation, having developed over 200 patented inventions and technologies. Our 'as a service' model enables us to provide flexible and scalable solutions that meet the unique needs of each client.
Job SummaryThis role involves working closely with our clients and internal teams to ensure high-quality service delivery. Key responsibilities include:
- Delivering Excellent Service: Managing performance and service quality to meet customer expectations.
- Building Strong Relationships: Communicating effectively with clients and team members to understand needs, resolve issues, and build strong relationships.
- Providing Valuable Insights: Analyzing data and providing actionable recommendations to drive business results.
- Collaborating with Cross-Functional Teams: Working with internal teams to ensure seamless service delivery and optimal business outcomes.
To succeed in this role, you will need:
- Experience in process transformation and improvement.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Proficiency in MS Office applications.
- Ability to interpret data and make informed decisions.
-
Data Quality Analyst
5 days ago
Klang, Selangor, Malaysia Carsome Sdn Bhd Full timeAdd expected salary to your profile for insightsThe Data team at Carsome looks after data for everything enabling teams across the organization to understand and manage our business performance and improve the experience of customers through the data we manage and serve. The analyst will be responsible for design, implementation, execution and monitoring of...
-
Biological Analyst
1 day ago
Klang, Selangor, Malaysia Beshom Full timeWe are seeking a highly skilled Biological Analyst to join our team at Beshom. As a key member of our laboratory staff, you will be responsible for conducting routine biological analysis and contributing to the delivery of high-quality laboratory services.About the RoleThe successful candidate will have a strong background in microbiology and experience in...
-
Quality Control Manager Lead
7 days ago
Klang, Selangor, Malaysia Sutherland Global Full timeJob DescriptionThis individual will be responsible for completing transaction evaluations and attending calibration sessions as assigned. The Quality Analyst will:Define Reputation: Oversee performance and service quality to guarantee customer satisfaction.Strengthen Relationships: Establish and maintain communication with clients and team members;...
-
Junior IT Support Analyst
2 days ago
Klang, Selangor, Malaysia Dexian Asia Pacific Full timeDexian Asia Pacific is a financial services company that values innovation and excellence.We are seeking a Junior IT Support Analyst to join our team, who has 0-2 years of experience working in IT service management or a similar role.The ideal candidate will have a strong understanding of technical help desks and incident management, and be able to quickly...
-
Financial Analyst
3 days ago
Klang, Selangor, Malaysia Genpact Full timeWe are seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will be responsible for reviewing and processing invoices, providing resolutions for the invoices, and resolving all queries and requests.The ideal candidate will have a Bachelor's Degree in Accounting or a related field, with 1-5 years of relevant working...
-
Lead-Quality Assurance
7 days ago
Klang, Selangor, Malaysia Sutherland Full timeAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...
-
Lead-Quality Assurance
1 week ago
Klang, Selangor, Malaysia Sutherland Global Full timeCompany Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
-
Business Intelligence Data Analyst
2 days ago
Klang, Selangor, Malaysia One2car Full timeJob PurposeThe Business Intelligence Analyst is a key role in driving data-driven decision making for iCar Asia's business growth and efficiency. This position involves working with cross-functional teams across multiple countries to gather, analyze, and present data insights that inform business strategies.Data Warehousing and ETLData Visualization and...
-
Business Intelligence Analyst
1 day ago
Klang, Selangor, Malaysia Different Technologies Pty Ltd. Full timeJob Purpose:The Business Intelligence Analyst uses data to figure out market and business trends for iCar Asia business to increase profits and efficiency. The Business Intelligence Analyst works with cross-functional teams across Malaysia, Indonesia, and Thailand, gathering data through various methods, including mining iCar Asia's computer data and...
-
Chemical Laboratory Analyst
1 day ago
Klang, Selangor, Malaysia Groupe Avril Full timeWe are seeking a skilled Chemical Laboratory Analyst to perform laboratory analysis on samples of incoming raw materials, in-process and finished products as required.As a key member of our team, you will be responsible for reporting analysis results, preparing chemicals for analysis and maintaining proper labeling, ensuring records are updated and...
-
Data Analyst I
2 days ago
Klang, Selangor, Malaysia Kimberly-Clark Corporation Full timeData Analysis RoleWe are seeking a detail-oriented and analytical Data Analyst I to join our team. In this role, you will be responsible for supporting data analysis and interpretation, as well as maintaining accurate and up-to-date financial records.Responsibilities:Analyze and interpret financial data to inform business decisions.Assist in maintaining...
-
Quality Checker
5 days ago
Klang, Selangor, Malaysia Advance Laser Engineering Sdn Bhd - Career Page Full timeAbout UsAdvance Laser Engineering Sdn Bhd is a leading manufacturer of high-quality laser cutting machines. We are committed to providing exceptional service and support to our customers. As a QC Executive, you will play a vital role in ensuring that our products meet the highest quality standards. If you are a motivated and detail-oriented individual who is...
-
Data Insights Analyst
1 day ago
Klang, Selangor, Malaysia Different Technologies Pty Ltd. Full timeJob Purpose:The Business Intelligence Analyst role at Different Technologies Pty Ltd. is pivotal in harnessing data to identify market and business trends, thereby driving profit and efficiency growth.This position requires collaboration with cross-functional teams across Malaysia, Indonesia, and Thailand to collect data through various methods, including...
-
Reporting Analyst
1 day ago
Klang, Selangor, Malaysia NEXTDC Full timeAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed technology company, only 14...
-
Klang, Selangor, Malaysia GXS Bank Full timeAML & Fraud Operations Team Lead (Malaysia Shared Services)We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable...
-
Accounts Payable Analyst I
2 days ago
Klang, Selangor, Malaysia Kimberly-Clark Corporation Full timeAccounts Payable Analyst I - Korean Speaker (Global Business Services)Accounts Payable Analyst I - Korean Speaker (Global Business Services)Apply locations Malaysia - Petaling Jaya time type Full time posted on Posted 15 Days Ago job requisition id 877217 Accounts Payable Analyst I - Korean Speaker (Global Business Services)Job DescriptionAccounts Payable...
-
Finance Analyst
5 days ago
Klang, Selangor, Malaysia GlaxoSmithKline Full timeSite Name: Malaysia - Petaling JayaPosted Date: Mar 11 2025We are currently looking for a passionate Finance Analyst – Inventory and BIP for our APAC Regional Hub based in Petaling Jaya.Other Key Responsibilities:Lead and perform in the Inventory Month-End Close activities, ensuring GL and other activities are performed with quality and according to the...
-
Klang, Selangor, Malaysia One2car Full timeJob Purpose:The Business Intelligence Analyst uses data to figure out market and business trends for iCar Asia business to increase profits and efficiency. The Business Intelligence Analyst works with cross-functional teams across three countries: Malaysia, Indonesia, and Thailand, gathering this data through various methods; from mining iCar Asia's computer...
-
Quality Assurance Specialist
1 day ago
Klang, Selangor, Malaysia Beshom Full timeBeshom is seeking a detail-oriented Quality Assurance Specialist to join our team and contribute to the delivery of high-quality laboratory services. In this role, you will be responsible for ensuring that all laboratory procedures are followed correctly and that our test results meet the required standards.About Quality AssuranceOur quality assurance...
-
Trade Analyst
1 day ago
Klang, Selangor, Malaysia ManpowerGroup Malaysia Full timeJob Overview">The Demurrage Team at ManpowerGroup Malaysia is responsible for handling demurrage and shipping-related ancillary charges. As a Trade Analyst, you will play a crucial role in providing an outstanding service to Trading & Shipping by managing a portfolio of demurrage claims and post-fixture expenses.You will work closely with the Trading &...