Customer Service Delivery Manager

4 days ago


Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time
About the Role

As a key member of our Customer Care Department, you will be responsible for planning and coordinating the delivery of vacant possession to meet customers' needs and expectations. This involves monitoring and following up on defect rectification work to ensure timely completion.

You will be the overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with Sale and Purchase Agreements (SPAs) to be ready for delivery of VP / handing over to purchasers.

Main Responsibilities
  • Lead and ensure delivery of quality handover and customer services for VP.
  • Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.
  • Organize and chair the defects meeting in the absence of the HOD.
  • Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
Requirements

We are looking for an independent, resourceful, highly motivated and results-oriented individual with good interpersonal skills. The ideal candidate should have a degree in Mass Communication / Public Relations / Marketing / Business or related field and minimum 10 years of relevant experience, including at least 3 years in a managerial position within the customer service sector of a property development company.

The successful candidate should also have good communication skills and fluent in spoken and written English, with experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community being an added advantage.



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