Service Delivery Specialist

3 days ago

Klang, Selangor, Malaysia Bjak Sdn Bhd Full time

Bjak Sdn Bhd is a leader in providing innovative financial services solutions to people across ASEAN. We believe in making access to affordable and sustainable financial services a reality for everyone.

Job Description:

We are seeking an experienced Customer Experience & Admin Operations Manager/Team Lead to join our team. The successful candidate will have a proven track record in customer service, administration, or operations, with at least 2 years of leadership experience.

Key Responsibilities:
  • Develop and implement customer service strategies that drive satisfaction and loyalty.
  • Actively handle customer queries and issues when needed, especially during peak times or escalations.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
  • Resolve escalated customer issues promptly and professionally.
  • Train and mentor team members to deliver exceptional service.
Admin Operations Management:
  • Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
  • Implement and refine administrative processes to ensure operational efficiency.
  • Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
  • Ensure compliance with company policies and procedures in all administrative activities.
  • Prepare reports and presentations on operational metrics for management.
  • Support the finance and HR departments with administrative tasks, as needed.
  • Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
  • Set team goals, conduct performance evaluations, and provide ongoing feedback.
  • Identify training needs and facilitate skill development for the team.
  • Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
  • Step in and provide direct support during peak periods or in case of staff shortages.
Requirements:
  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
  • Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
  • Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
  • Excellent communication, problem-solving, and conflict-resolution abilities.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • High level of attention to detail and organizational skills.
Preferred Qualities:
  • Experience in process improvement and operational efficiency initiatives.
  • Familiarity with data analysis and reporting tools.
  • Experience working within a startup or fast-growing company environment.

We offer a collaborative and dynamic work environment, opportunities for growth and professional development.

  • Service Delivery Manager

    3 days ago

    Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Service Delivery Manager (German speaking)Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.Contact us directly if you have any questions about this open job position.ResponsibilitiesPrevious work experience (or equivalent) in project management and Service...

  • Service Delivery Manager

    3 days ago

    Klang, Selangor, Malaysia VECTORONE ENGINEERING CONSULTANT SDN BHD Full time

    Job DescriptionThis senior management position oversees service delivery, project management, and operational efficiency within ERP consultancy and technical services. The role entails managing personnel, ensuring high-performance service levels, leading project implementations, and maintaining strong stakeholder relationships.Key ResponsibilitiesService...

  • Infrastructure Delivery Specialist

    3 days ago

    Klang, Selangor, Malaysia DEMI FAJAR SDN. BHD. Full time

    Demi Fajar Sdn. Bhd. is a leading construction company that prides itself on its strong relationships with clients, suppliers, and local communities. We are seeking an experienced Infrastructure Delivery Specialist to join our team in delivering high-quality construction projects.Key ResponsibilitiesProject Planning: Develop and implement comprehensive...

  • Service Delivery Manager

    3 days ago

    Klang, Selangor, Malaysia VECTORONE ENGINEERING CONSULTANT SDN BHD Full time

    This role is a senior management position focused on overseeing service delivery, project management, and operational efficiency within ERP consultancy and technical services. The responsibilities include managing personnel, ensuring high-performance service levels, leading project implementations, and maintaining strong stakeholder relationships.Key...

  • Service Delivery Expert

    5 days ago

    Klang, Selangor, Malaysia DHL Germany Full time

    About Our TeamAt DHL Supply Chain, we strive to deliver results without compromising respect and values diversity.Our team is dedicated to creating competitive advantages for our customers through customized warehousing and transportation services.We believe that careers with DHL should be satisfying and successful.Job RequirementsWe're looking for...

  • Project Delivery Specialist

    3 days ago

    Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Key ResponsibilitiesPrevious work experience in project management and Service Delivery, preferably in the IT field/services.Degree in Computer Science, Management, Economics, or equivalent field.Customer Focus.Self-motivation and multitasking.BenefitsBuddy program.International job opportunities.Mobile working.Onboarding program.

  • Customer Service Delivery Manager

    3 days ago

    Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

    About the RoleAs a key member of our Customer Care Department, you will be responsible for planning and coordinating the delivery of vacant possession to meet customers' needs and expectations. This involves monitoring and following up on defect rectification work to ensure timely completion.You will be the overall person-in-charge in ensuring proper...

  • Financial Services Specialist

    2 days ago

    Klang, Selangor, Malaysia Maybank Full time

    Job DescriptionWe are seeking a skilled Financial Services Specialist to join our team at Maybank. The ideal candidate will possess excellent marketing skills and be able to interact with people at all levels.Key Responsibilities:Service new national car dealers and maintain good business relationships with assigned servicing dealers.Receive submissions from...

  • Key Account Specialist

    3 days ago

    Klang, Selangor, Malaysia Dream Career Full time

    Job Description:We are a reputable Personal Care product manufacturer searching for a skilled Key Account Specialist to join our team. As a Key Account Specialist, you will focus on developing and maintaining long-term relationships with key customers to drive sales growth and improve customer satisfaction.Primary ResponsibilitiesDevelop and execute...

  • Aftermarket Services Specialist

    5 days ago

    Klang, Selangor, Malaysia Carrier Global Corporation Full time

    Job DescriptionWe are seeking a skilled Aftermarket Services Specialist to join our team in Malaysia. As a key member of our sales force, you will be responsible for identifying and developing new customer relationships and driving sales growth.About the PositionYou will work closely with customers and field team members to understand their needs and...

  • Sales and Service Delivery Expert

    7 days ago

    Klang, Selangor, Malaysia VJ Engineering Solutions Sdn Full time

    VJ Engineering Solutions Sdn is a leading provider of engineering solutions and services across Malaysia, Singapore, and Brunei. We are currently seeking a highly skilled Sales and Service Engineer to join our team.The ideal candidate will possess a strong understanding of mechanical or electrical engineering principles and have excellent communication...

  • Administrative Support Specialist

    4 days ago

    Klang, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    About the RoleWe are seeking a dedicated and results-driven Administrative Support Specialist to join our team at Digital Labs Sdn Bhd (from M1). As an Administrative Support Specialist, you will play a critical role in supporting our sales team by efficiently handling project-based orders and ensuring smooth coordination between customers, internal teams,...

  • Procurement Specialist for Oil Palm Plantation

    7 days ago

    Klang, Selangor, Malaysia YSQ International Full time

    YSQ International is seeking a highly skilled Procurement Specialist to join our team in Senegal. As a key member of our greenfield project, you will be responsible for sourcing, purchasing, and managing farm-related materials, equipment, and services necessary to support the oil palm plantation.This includes procurement for water irrigation infrastructure,...

  • Logistics Operations Specialist

    5 days ago

    Klang, Selangor, Malaysia BYD Malaysia Full time

    At BYD Malaysia, we are seeking a skilled Logistics Operations Specialist to join our team.Job DescriptionDevelop and implement logistics work plans to enhance standards and improve customer satisfaction.Collaborate with headquarters in China to navigate logistics operational procedures and facilitate customs clearance processes.Cordinate with freight...

  • Handover and Quality Assurance Specialist

    3 days ago

    Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

    Job SummaryWe are looking for a skilled Handover and Quality Assurance Specialist to join our team at Paramount Property Development Sdn Bhd. As a key member of our Customer Care Department, you will be responsible for ensuring the quality and compliance of our properties during handover.Your main responsibilities will include initiating and participating in...

  • Financial Services Specialist

    5 hours ago

    Klang, Selangor, Malaysia Private Advertiser Full time

    Job Title:Join our team as a Financial Services Specialist and contribute to the success of Private Advertiser!Responsibilities:Financial Reporting: Prepare and consolidate financial statements for all subsidiaries, ensuring compliance with IFRS and other applicable standards.Budgeting and Forecasting: Assist in budget preparation, monitor performance, and...

  • Retail Product Development Specialist

    5 days ago

    Klang, Selangor, Malaysia MR DIY Malaysia Full time

    Job DescriptionThe role of a Retail Product Development Specialist at MR DIY Malaysia involves supporting the creation and maintenance of product and assortment plans based on market trends and customer preferences. This includes gathering and analyzing data to inform decision-making, updating product and assortment plans accurately and timely, and...

  • Account Growth Specialist

    3 days ago

    Klang, Selangor, Malaysia HMT INDUSTRIES SDN. BHD. Full time

    We are seeking an experienced Account Growth Specialist to join our team and drive business growth through strategic account management. This role involves developing and executing plans to expand customer relationships, increase revenue, and improve customer satisfaction.The successful candidate will have a proven track record of growing customer...

  • Facility Management Specialist

    3 days ago

    Klang, Selangor, Malaysia IS IKHLAS SUCI (M) SDN BHD Full time

    Facility Management SpecialistWe are seeking an experienced Facility Management Specialist to join our team at IS IKHLAS SUCI (M) SDN BHD. The successful candidate will have a proven track record in sales and marketing, with a strong understanding of facility maintenance services.Responsibilities Include:Identifying and targeting potential clients in need of...

  • Telemarketing Specialist

    4 days ago

    Klang, Selangor, Malaysia RinggitPlus Full time

    RinggitPlus is Malaysia's leading financial comparison website dedicated to helping thousands of Malaysians #GetMore for their money. They offer actionable and impartial advice on credit cards, personal loans, mortgages, and provide complete coverage of the market with the best available discounts and promotions.Join RinggitPlus in transforming Asia's...