Service Delivery Manager
3 days ago
This senior management position oversees service delivery, project management, and operational efficiency within ERP consultancy and technical services. The role entails managing personnel, ensuring high-performance service levels, leading project implementations, and maintaining strong stakeholder relationships.
Key Responsibilities- Service Delivery Oversight
- Manage the delivery of high-performing services on Enterprise Resource Planning (ERP) in consultancy and technical services.
- Maintain high-performance levels for service-related processes and implement improvement activities as needed.
- Provide ongoing support for system software meeting technical and customer requirements.
- Take accountability for service delivery performance, meet customer expectations, and drive future demand.
- Collaborate with the Business Development team to address users' requirements for new prospects and existing customers.
- Department Operation Management
- Lead personnel management, including staff recruitment, mentoring, performance assessment, training, and target setting.
- Build strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments.
- Ensure all Operations performance targets and SLAs are consistently achieved.
- Foster a culture of operational excellence among team members and develop their skills and experience.
- Work with cross-functional teams to ensure alignment and achievement of production goals.
- Project Management
- Partner closely with consultants and technical teams during project implementation, prioritizing tasks, and ensuring timely delivery of assigned tasks.
- Monitor project progress and report to the HOD, including any changes made to plans and production.
- General
- Perform other duties at the discretion of superiors and/or management.
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