Customer Care Manager

6 days ago


Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

You will be based in the Customer Care Department to plan and coordinate the delivery of vacant possession (VP), monitoring and follow up of defects rectification work to ensure timely completion to meet customers' needs and expectations.

WHAT YOU WILL GET IN RETURN:

  • Supportive & Inclusive Workplace Culture
  • Competitive Remunerations & Flexi-Benefits

WHAT YOU WILL NEED TO DO:

  • Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of VP / handing over to purchasers.
  • Lead and ensure delivery of quality handover and customer services for VP.
  • Handle general enquiries and complaints on handover and defect rectification and take follow-up actions.
  • Organize and chair the defects meeting in the absence of the HOD.
  • Monitor status of overall projects defects rectification work are completed within the stipulated period and to provide feedback on the performance of the sub-contractors.
  • Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
  • To initiate and participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of vacant possession.
  • Coordinate with various teams to ensure all defect rectification works conducted in a timely manner.
  • Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
  • Participate in pre-Qlassic inspection as and when required by Quality Department and others.

DESIRED QUALIFICATION, SKILLS & EXPERIENCES:

  • Degree in Mass Communication / Public Relations / Marketing / Business or related field.
  • Minimum of 10 years of relevant experience, including at least 3 years in a managerial position within the customer service sector of a property development company.
  • Independent, resourceful, highly motivated and results oriented.
  • Dynamic team player with good interpersonal skills.
  • Good communication skills and fluent in spoken and written English.
  • Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.
#J-18808-Ljbffr

  • Klang, Selangor, Malaysia Zuellig Pharma Full time

    About the CompanyZuellig Pharma is a leading healthcare solutions company in Asia, dedicated to making healthcare more accessible. We provide world-class distribution, digital, and commercial services to support growing healthcare needs.We are committed to delivering innovative solutions that encourage healthier lifestyles, drive adherence, and help payors...


  • Klang, Selangor, Malaysia Alcon Full time

    Company OverviewAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care.We foster an inclusive culture and are looking for diverse, talented people to join our team. Our employees recognize each other's commitment and contributions, making...


  • Klang, Selangor, Malaysia Lam Soon Full time

    Household and Personal Care Product Manager Job DescriptionLam Soon Edible Oils is seeking a highly motivated and experienced Household and Personal Care Product Manager to lead the development and growth of our household and personal care product range.About the RoleThis role involves developing and executing effective product strategies to drive sales and...


  • Klang, Selangor, Malaysia Dream Career Full time

    About Us:We are a renowned Personal Care product manufacturer seeking a seasoned Customer Relationship Manager to join our team. As a Customer Relationship Manager, you will be responsible for fostering and maintaining strong relationships with key customers to drive sales growth and enhance customer satisfaction.Main ResponsibilitiesDevelop and implement...


  • Klang, Selangor, Malaysia Focus Point Vision Care Group Sdn Bhd Full time

    About Focus Point Vision Care Group Sdn BhdFocusing on delivering quality vision care and eyewear services to our customers, we invite applications from skilled professionals to join our winning team.With a presence as the leading optical retail chain store in Malaysia, officially recognized by the Malaysia Book of Records as the largest optical retail chain...


  • Klang, Selangor, Malaysia Colgate Full time

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci...


  • Klang, Selangor, Malaysia Sunway Medical Centre Full time

    Our TeamWe are a dynamic team of healthcare professionals dedicated to delivering world-class care and improving the well-being of our community. We are passionate about our work and committed to making a positive impact.Job SummaryThe Manager, Business Office will play a crucial role in overseeing the day-to-day operations of our business office, ensuring...


  • Klang, Selangor, Malaysia Alcon MX Full time

    Sr. Associate, Vision Care Account ManagementJob OverviewAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above...


  • Klang, Selangor, Malaysia Alcon MX Full time

    Job OverviewWe are seeking a highly motivated and results-driven Account Manager Vision Care Specialist to join our team at Alcon MX. As a key member of our sales team, you will be responsible for executing and implementing overall Key Account plans.Key responsibilities include ensuring all Key Accounts are on track with set sales objectives, working closely...


  • Klang, Selangor, Malaysia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

  • Area Sales Manager

    6 days ago


    Klang, Selangor, Malaysia Focus Point Vision Care Group Sdn Bhd Full time

    We are seeking an experienced Area Sales Manager to oversee and drive the performance of multiple optical retail outlets. The ideal candidate will have strong leadership skills, experience in retail sales, and the ability to foster positive customer experiences. You will also mentor branch managers and work closely with them to ensure operational excellence...


  • Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

    About the RoleAs a key member of our Customer Care Department, you will be responsible for planning and coordinating the delivery of vacant possession to meet customers' needs and expectations. This involves monitoring and following up on defect rectification work to ensure timely completion.You will be the overall person-in-charge in ensuring proper...


  • Klang, Selangor, Malaysia Paramount Property Development Sdn Bhd Full time

    About the CompanyWe are Paramount Property Development Sdn Bhd, a leading property development company committed to delivering quality and excellence in all our projects. We are seeking a skilled Property Care and Maintenance Executive to join our team and assist in ensuring the smooth operation of our properties.Your main responsibilities will include...


  • Klang, Selangor, Malaysia Avery Dennison Full time

    Job DescriptionAvery Dennison is seeking a Customer Experience Director to lead the Customer Care Cell and Technical Services Team in ASEAN. The successful candidate will enhance customers' experience and differentiate Avery Dennison from its competitors.ResponsibilitiesLead the CCC & Technical Services Team in handling customer complaints and support to the...


  • Klang, Selangor, Malaysia Alcon Full time

    About the RoleThis is an exciting opportunity to work with a leading global medical device company. As a Sr. Associate, Vision Care Account Management, you will be responsible for executing and implementing overall Key Account plans.You will work closely with the sales team to achieve company objectives and build strong relationships with key personnel in...


  • Klang, Selangor, Malaysia The Denlo Group Full time

    Officer, Customer RelationsCompany: Sime Darby Auto ConneXion Sdn. Bhd.Location: Malaysia | Selangor | SDAC Ara (B113)Time Type: Full timePosted On: 30+ Days AgoJob Requisition ID: JR112065ResponsibilitiesAttend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.Prepare tribunal and...


  • Klang, Selangor, Malaysia Focus Point Vision Care Group Sdn Bhd Full time

    About This OpportunityJoin us at Focus Point Vision Care Group Sdn Bhd as a Regional Sales Director, where you will play a key role in driving business growth and success across our multiple optical retail outlets.As a seasoned professional with a proven track record in sales management, retail operations, and customer service, you will lead by example,...


  • Klang, Selangor, Malaysia Avery Dennison Full time

    Customer Satisfaction & Quality Lead ASEAN (manufacturing background)You will enhance customers' experience and differentiate Avery Dennison from its competitors and build a strong CCC and technical service team in ASEAN. You will be leading a team of Customer Care Cell (CCC) Engineers and Technical Service Engineers in ASEAN.YOUR RESPONSIBILITIES WILL...

  • Key Account Manager

    6 days ago


    Klang, Selangor, Malaysia Randstad Malaysia Full time

    We are currently looking for a Key Account Manager for one of the leading MNC players in the FMCG personal care space. This position requires your urgent attention.Reporting to: National Sales ManagerLocation: Petaling JayaTeam size: 10The RoleDrive Key Account Growth: Achieve sales targets and optimize profitability through strategic planning, execution,...


  • Klang, Selangor, Malaysia TIME's group Full time

    We are Malayan Flour Mills Berhad, an established player in the food manufacturing sector.Job SummaryTo prepare correct quantities of products according to FIFO and have them ready for order/delivery.Handle goods with care during loading and unloading at depot/retail locations.Maintain a clean and organized work environment.Ensure all equipment remains in...