Officer, Customer Relations

3 weeks ago


Klang, Selangor, Malaysia The Denlo Group Full time

Officer, Customer Relations

Company: Sime Darby Auto ConneXion Sdn. Bhd.

Location: Malaysia | Selangor | SDAC Ara (B113)

Time Type: Full time

Posted On: 30+ Days Ago

Job Requisition ID: JR112065

Responsibilities
  • Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
  • Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
  • Prepare letter of reply to customer on the critical cases.
  • Attending tribunal & court as & when required.
  • Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff.
Qualifications
  • Minimum Degree Holder in Business or relevant scope.
  • Minimum 3 years' experience in Customer Services in Calls Centre or via face to face.
  • Strong command of the English Language & Bahasa Malaysia in writing and verbally.
  • Excellent/moderate User for Microsoft Word and Excel.
  • Advantage if possess knowledge on using CRM and Case Management Systems.
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