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Manager - Customer Engagement

1 month ago

Klang, Selangor, Malaysia Colgate Full time

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Manager - Customer Engagement

Travel Required?: Travel - up to 10% of time

Date: Feb 5, 2025

Hybrid

No Relocation Assistance Offered
#162655 - Selangor, Selangor, Malaysia

What you will do:
  1. Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
  2. Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends.
  3. Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
  4. Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost.
  5. Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
  6. Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies.
  7. Monthly engagement with customers to drive aligned joint initiatives.
  8. Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses.
  9. Engage Customers to enhance service levels and customer satisfaction.
  10. Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy.
  11. Monitor performance metrics (KPI's) to understand service and efficiency trends and identify improvement opportunities. Shares performance information with the Team to develop collaborative approaches for improvement.
  12. Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS).
Minimum Qualifications:

6 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup.

Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc.

Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning.

Good communication and presentation skills in English.

Enjoy working cross-functionally and leverage on network to drive results.

Detail-oriented while keeping sight of the big picture, self-driven.

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

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