Customer Service Transformation Manager

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients...

1. Online and Offline Channel Service & Experience ManagementDevelop and execute strategic plans for online and offline service networks based on service needs to ensure consistency in service standards.Utilize digital tools such as systems and service data dashboards (e.g., Power BI) to enhance customer service experience and satisfaction across multiple...

Sunway Digital Hub seeks an experienced Digital Transformation Program Manager to oversee the execution of complex, high-impact programs across the organization. This role involves coordination and collaboration with senior leadership and business units to define strategic direction and drive successful delivery.Key Responsibilities:Drive strategic...

At Kimberly-Clark, we believe that delivering exceptional customer experiences is critical to driving business success. That's why we're looking for a highly skilled CX strategy and enablement specialist to join our team in Asia.In this role, you will be responsible for developing and implementing customer experience strategies that drive business growth and...

Add expected salary to your profile for insightsBjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform,Bjak.com, we help millions of people find insurance policies that offer the best value...

We are seeking an experienced IT Service Management Director to lead the implementation of IT service management best practices across the organization. This role requires strong leadership skills and ability to collaborate with cross-functional teams.Key Responsibilities:Lead the implementation of IT service management best practices.Collaborate with...

CUSTOMER SERVICE EXECUTIVE (MANDARIN OR NON-MANDARIN)Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimableResponsibilities:Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.To exceed customers' expectations in terms of...

Nirvana Asia Burial and Cremation Support RoleWe are seeking a dedicated Customer Service Executive/Assistant to join our team at Nirvana Asia, a leading provider of funeral and burial services.Responsibilities:The successful candidate will be responsible for:Briefing Customers: Briefing customers and agents on products and promotions, ensuring they...

Join Our Team as a Customer Service OfficerAre you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? If so, we want you to join our team as a Customer Service OfficerAs a Customer Service Officer, you will be the frontline interface with our local and regional customers, dealers, agents, and...

As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring accurate product preparation and handling.Main ResponsibilitiesTo receive and store products in a safe and efficient manner.To prepare products for delivery or sale.To manage daily sales and cash transactions accurately.To ensure all equipment is...

Job Title: Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Service Executive to join our team at Nirvana Asia Ltd. This is an excellent opportunity for individuals who possess strong communication skills, a passion for delivering exceptional customer experiences, and the ability to work in a fast-paced environment.About the...

Customer FocusA Service Sales Executive must be customer-centric, focusing on understanding and transforming customers' needs into value-adding solutions. This involves:Focusing on the customer and understanding their needsTransforming customer needs into value-adding solutionsUpholding a positive brand imageThis requires strong communication and...

About the RoleWe are looking for a talented Customer Service Representative to join our Muji Malaysia Sdn Bhd team. As a Customer Service Representative, you will play a critical role in ensuring our customers have an exceptional shopping experience.Main Responsibilities:Provide prompt and courteous assistance to customers, addressing their queries and...

Add expected salary to your profile for insights.Responsibilities:Communicate with customers in a positive, friendly, and professional manner, attend to customer's requests and complaints, and resolve them timely and efficiently.Strong critical thinking and problem-solving skills to handle complex customer queries and provide effective solutions.Strong...

Job SummaryThe Retail Associate role at GMG involves providing outstanding customer service, maintaining product knowledge, and supporting store operations. This is an exciting opportunity for individuals who enjoy working in a fast-paced retail environment and are passionate about delivering exceptional customer experiences.ResponsibilitiesInteract with...

About the Job:We are seeking a Customer Service Agent to join our team at PRIVASIA Technology Berhad. As a Customer Service Agent, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email,...

At MyNews, we are committed to providing a great customer experience through exceptional customer service and a pleasant shopping environment.As a Customer Service Representative, you will play a vital role in delivering on this commitment.Respond to customer inquiries and resolve issues efficiently and professionally.Process customer transactions accurately...

As a Customer Service Executive, you will be responsible for ensuring a smooth and positive customer experience by addressing inquiries, resolving complaints, and enhancing service quality. You will handle customer interactions across multiple communication channels and collaborate with internal teams to drive continuous improvement in customer service...

Job DescriptionWe are seeking a highly skilled and experienced Customer Service Executive to join our team at GES Klang Terminal Sdn Bhd.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.Main Responsibilities:Provide exceptional...

Job DescriptionWe are seeking a highly skilled Customer Service Support Specialist to join our team at Alcon MX. As a key member of our contract management team, you will be responsible for overseeing the entire lifecycle of contract management, from drafting and reviewing contracts to ensuring compliance with legal and regulatory standards.The ideal...