Customer Service Executive

2 weeks ago


Klang, Selangor, Malaysia ManpowerGroup Malaysia Full time

CUSTOMER SERVICE EXECUTIVE (MANDARIN OR NON-MANDARIN)

Salary Package: Basic + KPI Allowance + Shift Allowance for Shift Based & OT is claimable

Responsibilities:
  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other issues related to the company's products.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
Requirements:
  • Candidate must possess at least an SPM with 5 passes.
  • Required language(s): English & Bahasa Malaysia (Ability to speak in Mandarin will be an added advantage).
  • Minimum 1 year of working experience in the service industry will be an added advantage for this position.
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
  • Applicant must be willing to work on rotational shifts and off days.
  • Each shift consists of 9 working hours and includes 1 hour for lunch and rest.
  • Applicant must be willing to work in Ara Damansara, Selangor.
Benefits:
  • 5 working days in a week.
  • EPF & SOCSO.
  • Sick leave.
  • Annual leave.
  • Rest & relax area (pool & foosball table, etc.), gym and shower facilities.
  • Quarterly staff recognition and appreciation.
  • Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
  • IJP – Internal job program. Opportunity to transfer to the candidate's favorite departments (e.g., Finance, Human Resource, etc.), to accept different challenges within the company after 1 year.
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