Contact Center Specialist

3 days ago


Medini Iskandar Puteri Johor, Malaysia Agensi Pekerjaan Recruit Advance Full time
About the Role

We are looking for a highly motivated Contact Center Specialist to join our team at Agensi Pekerjaan Recruit Advance. The successful candidate will be responsible for handling customer inquiries and providing solutions to resolve their issues.

Key Responsibilities:
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements:
  • Candidate must possess at least a SPM qualification.
  • Required language(s): English (able to converse in Mandarin will be an added advantage).
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.

What We Offer:
  • 5.5/6 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation

Career Development:
Customer Service Executive > Senior Customer Service Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager

  • IJP - Internal job program. Opportunity to transfer to the candidate's favourite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.


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