Policy and Services Coordinator

2 days ago


Ipoh, Perak, Malaysia TIME's group Full time

TIME's group is committed to providing exceptional customer service, and we are looking for a skilled Branch Services Executive to join our team. In this role, you will be responsible for handling customer enquiries, providing accurate information, and ensuring all transactions are compliant with company policies and procedures.

Key Duties and Responsibilities:
  • Attend to walk-in and call-in enquiries from agency force and policyholders;
  • Ensure all transactions are compliant with Standard Operating Procedures and Guides;
  • Collect documents, follow up with intermediaries, customers, and business partners, and provide excellent customer service;
  • Meet service standards for premium collections, claims, policy servicing, surrender, and new business processes;
  • Communicate effectively with customers, agents, and internal stakeholders to resolve issues and provide solutions;

Requirements:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field;
  • At least 1 year(s) of working experience in the related field or Fresh Graduates are encouraged to apply;
  • Able to work in Ipoh;
  • Preferably Executive specializing in Branch Operations or equivalent;
  • Required language(s): English, Bahasa Malaysia;


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