Lazada CX Professional

About the Role:We are looking for a seasoned professional with expertise in customer experience strategy, business consulting, and project management. As a Senior Manager, you will be responsible for developing comprehensive customer experience strategies aligned with Lazada's goals and objectives.

About the RoleWe are looking for an experienced professional to join our Lazada team as a Escalation Management Specialist.In this role, you will be responsible for managing high-level escalation cases, analyzing data to drive business decisions, and collaborating with stakeholders to improve processes.A key focus area of this role is to reduce buyer/seller...

As a Global CX Professional, you will play a critical role in delivering positive outcomes for our clients through innovative digital CX solutions. This full-time role is based in Kuala Lumpur and requires a strong understanding of digital marketing principles, web analytics, and communication strategies.The ideal candidate will possess excellent analytical...

Role SummaryWe are seeking a Senior CX Professional to join our team at Generali Malaysia. The successful candidate will be responsible for driving customer-centric initiatives and improving customer experiences across various touchpoints.The ideal candidate will have a deep understanding of customer insights, data analytics, and project management...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

Lazada is a leading e-commerce platform in Southeast Asia, operating in six countries.Job DescriptionManage and support tax compliance for Lazada's international business, ensuring adherence to local laws and regulations.Analyze and resolve tax structuring matters, consulting with internal stakeholders and external advisors as needed.Prepare and file tax...

Why Join Us?Lazada offers a dynamic and challenging work environment, with opportunities for growth and development.As a High-Performance Customer Service Representative, you will have the chance to make a real impact on our customers' experiences and contribute to the success of our business.You will work closely with a talented team of professionals who...

Lazada Federal Territory of Kuala Lumpur, MalaysiaManager/ Senior Manager, Regional Tax1 day ago Be among the first 25 applicantsFounded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the...

Innovative companies like Funding Societies | Modalku are changing the way businesses access funding. As a leading digital financing platform in Southeast Asia, we provide business financing solutions to small and medium-sized enterprises (SMEs).About the RoleWe're looking for a talented individual to join our CX team as a Customer Experience Executive. In...

Job OverviewLazada is seeking a highly skilled Career Professional to manage escalation cases in Malaysia, focusing on data analysis and driving down buyer/seller frictions.This role requires strong leadership skills, with the ability to transform raw data into actionable insights to drive strategic decision-making.The successful candidate will have...

Customer Care-Performance & Escalation ManagementLazada WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaResponsibilitiesBusiness owner of the Escalation management in Malaysia, focusing on data analysis.Take lead in resolving high-risk escalation from C-level, regulator bodies, including attending court.Drive down Buyer/Seller frictions by...

We are seeking an experienced Senior International Tax Professional to join our team in Southeast Asia.Key ResponsibilitiesDevelop and implement tax strategies to minimize risks and maximize opportunities.Maintain relationships with internal tax departments, external advisors, and tax authorities.Continuously improve company financial systems, processes, and...

Job Title : E-commerce Marketing ExecutiveOverviewWe are seeking a highly motivated and detail-oriented E-commerce Marketing Executive to join our team.About the RoleThis role will be responsible for the operation of Shopee/Lazada platform stores, including product listing and optimization, advertising management, and customer service.About UsNilai...

The ideal candidate will have strong international tax knowledge and experience in managing tax compliance projects.About the RoleThis is a mid-senior level position, reporting to the Regional Tax Director.The successful candidate will be responsible for analyzing and resolving tax and transfer pricing structuring matters.Assist in preparing and filing tax...

Manage and support global tax compliance and advisory for the business, in aspects of corporate income tax, indirect tax (e.g. Goods and Services Tax; Value Added Tax; Sales and Services Tax; withholding tax, Platform VAT (LVG), Digital Service Tax, etc.) and transfer pricing.Assist in preparing, independently analyze and filing of internal and external tax...

Greetings from Gemini Beauty Resources (M) Sdn. Bhd.! We are looking for a skilled Service Excellence Associate to join our team. In this role, you will be responsible for providing exceptional service to our customers through various digital channels.About the RoleThis job involves interacting with customers on social media and e-commerce platforms,...

TDCX Group is a global company that provides transformative digital CX solutions to world-leading and disruptive brands. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.About UsWe pride ourselves on discovering and employing the...

Benefits and OpportunitiesAbove-industry-average compensation packages.Career opportunities for growth and development.A commitment to #BeMore for our people, our clients, and our community.We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

An Unparalleled Career OpportunityTDCX presents a unique chance to be part of a forward-thinking organization that revolutionizes the outsourced CX industry. As a Risk Account Specialist, you will contribute to delivering exceptional customer experiences, drive business growth, and expand your professional network. Our team is comprised of dedicated experts...

At StashAway, we are seeking a Compliance Executive to support our core compliance team in various initiatives. The ideal candidate will be a proactive and self-driven individual with strong analytical skills and attention to detail.Key Responsibilities:Anti-Money Laundering (AML) SupportAssist in the implementation and monitoring of AML policies and...