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Lazada Escalation Management Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time
About the Role

We are looking for an experienced professional to join our Lazada team as a Escalation Management Specialist.

In this role, you will be responsible for managing high-level escalation cases, analyzing data to drive business decisions, and collaborating with stakeholders to improve processes.

A key focus area of this role is to reduce buyer/seller friction through data-driven insights.

  • Business Improvement: Analyze complex data sets to identify areas for improvement and implement changes to drive business growth.
  • Leadership: Provide guidance and support to colleagues to enhance analytical and reporting functions.
  • Communication: Develop and maintain effective relationships with stakeholders to ensure seamless communication and collaboration.