Escalation Resolution Expert

Key ResponsibilitiesManage escalated customer inquiries and complaints via email and chat channelsCollaborate with cross-functional teams to resolve customer issues and improve overall customer experienceParticipate in discussions regarding new products and engage in product testing activitiesAssist internal partners to ensure business strategies are...

Job DescriptionWe are seeking an Incident Resolution Expert to join our team at OneConnect Financial Technology. In this role, you will be responsible for investigating and diagnosing incidents to restore failed IT Services quickly. You will also assign incidents within a group or division and determine if escalation is required. Additionally, you will...

The Dispute Resolution Expert at Zurich 56 Company Ltd will be responsible for resolving disputes related to insurance claims in a fair and timely manner. This includes analyzing evidence, identifying key issues, and developing strategies to resolve disputes.ResponsibilitiesAnalyze and evaluate evidence to determine liability and policy coverage.Develop and...

Job SummaryWe are seeking a skilled Claims Resolution Expert to join our team. As a Claims Resolution Expert, you will be responsible for handling single and multi-party personal or commercial line claims with moderate exposure and complexity.Key AccountabilitiesAccurately document claims files to ensure efficient handling.Conduct thorough investigations to...

This role is critical in ensuring the bank's stability during times of financial uncertainty. As a Bank Recovery and Resolution Expert, you will develop and maintain a comprehensive recovery plan that aligns with BNM's regulatory requirements.Key ResponsibilitiesDesign and maintain a BNM-aligned Recovery Plan, incorporating governance structures, triggers,...

We're a leading global travel service provider, and we're looking for talented individuals who can help us drive growth and innovation.The Customer Success Specialist will play a critical role in helping our customers achieve their goals and overcome challenges.This is a unique opportunity to join a forward-thinking organization and contribute to shaping the...

Key ResponsibilitiesAs a Support and Solutions Expert, you will offer timely advice and assistance to clients, addressing inquiries and providing effective solutions to their challenges.You will act as the central point of contact for bug resolution, overseeing the entire process from identification to resolution.You will monitor and ensure strict adherence...

Job OverviewWe are seeking a highly skilled Global Merchant Expert to join our team. In this role, you will be responsible for troubleshooting and driving resolution to escalated point of sale production issues impacting users of Amex products and processes for Global markets.Main ResponsibilitiesYou will partner with Amex Technologies in providing...

About the RoleWe are seeking a highly skilled IT Service Delivery Expert to join our team at Recooty. As a key member of our service delivery team, you will be responsible for ensuring seamless service delivery to our customers.Key Responsibilities:Act as the primary point of contact for technical escalations, providing timely and effective resolution.Manage...

We are seeking a skilled Incident and Problem Resolution Specialist to join our team at Lenovo. In this role, you will be responsible for the effective management of our IPC management processes, promoting best practice and ensuring compliance with ITIL standards.About the RoleThis position requires strong leadership skills, technical knowledge of IT...

About the Role:The Incident Management Specialist plays a critical role in ensuring the effective and efficient management of incidents within our organization. This includes:Incident Detection and Identification: Ensuring that all incidents are promptly detected and identified, whether through automated monitoring systems or user-reported...

Getronics Federal Territory of Kuala Lumpur, Malaysia is seeking an experienced Helpdesk Expert to join their team in a contract capacity.About the OpportunityIn this role, you will be responsible for delivering exceptional customer service to clients, resolving technical issues and ensuring seamless support.Key Accountabilities:Respond to technical...

About the RoleThis Claims Resolution Specialist position at "婵物捨" requires a highly motivated individual with excellent problem-solving skills and attention to detail. The successful candidate will have a strong background in insurance and be able to work independently, with minimal supervision.The ideal candidate will have a Bachelor's Degree in...

About Us:We are a Malaysian-based law firm dedicated to providing exceptional legal services. Our expertise lies in corporate and commercial law, as well as dispute resolution matters.Job Title: Litigation AssociateKey Responsibilities:Working with clients to understand their needsConducting research and analysisDeveloping and implementing legal...

As a Senior Associate (Litigation) at eLawyer Recruitment, you will play a critical role in resolving high-value land disputes and dealing with major developer clients in Malaysia. This position requires a strong understanding of commercial and business aspects of land acquisition and the ability to provide practical legal solutions.Key...

About Us:We are Messrs Steven Thiru & Sudhar Partnership, a Firm of Advocates & Solicitors focused on delivering exceptional dispute resolution services. Our team comprises experienced and skilled practitioners who regularly appear in the courts of Malaysia and alternative dispute resolution centres.Key Objectives:To provide high-quality legal services to...

**Overview of Job Role:** We are seeking an experienced professional to fill the position of Customer Service Representative at BrainHunters. Main Responsibilities:Respond promptly to client inquiries and concerns via chat, ensuring timely and effective resolution.Communicate proactively with internal teams to resolve operational issues.Maintain and...

The Help Desk Expert role at Tungsten Automation presents a chance to thrive as a skilled technical professional. By joining our dynamic team, you will utilize your abilities to make a lasting impact on our customers' experiences.About the PositionIn this challenging yet rewarding role, you will work closely with Product Development and Professional Services...

About the JobKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Tech Titan Group - Titan Guard and Tech Titan DistributionJob SummaryWe are seeking a highly skilled Technical Cybersecurity Expert to join our team at Tech Titan Group - Titan Guard and Tech Titan Distribution. As a Technical Cybersecurity Expert, you will be responsible for providing...

Incident Management Expert WantedWe are seeking a seasoned IT professional to join our team as an Incident Resolution Specialist. In this role, you will be responsible for managing and resolving complex technical issues that arise within our organization.ResponsibilitiesYour key responsibilities will include:Maintaining quality handling of Jira tickets, from...