Client Relationship Manager

2 weeks ago


Petaling Jaya, Selangor, Malaysia Standard Chartered Full time
About the Role

As a Client Relationship Manager at Standard Chartered, you'll play a critical role in acquiring and deepening relationships with Priority Clients, identifying business opportunities and driving revenue growth.

You'll be responsible for converting AUM unqualified Priority Clients to AUM qualified, contributing to AUM growth while maintaining high levels of customer satisfaction.

Main Responsibilities:

  • To proactively acquire and upgrade portfolio AUM of Priority Clients.
  • Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
  • Prepare and educate clients to interact via online, Client Centre.
  • Actively acquire and activate new Affluent/potential Affluent clients referred from ETB.
  • To achieve agreed sales targets and Priority Banking profitability.
  • To achieve quality performance i.e. audit results, credit quality, business development and people management.
  • Agreed service standards to customers.

What You'll Need

  • Preferred 1-3 years' experience in banking with demonstrable knowledge of banking practices and financial products.
  • Favorable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
  • Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
  • Demonstrated ability to establish a service culture.
  • Interpersonal and complaint handling skills.
  • Bank's product knowledge.
  • Understanding of policies and procedures.
  • ABM rules / Bank Negara FEA regulations.

Our Values

We live by three values: Do the right thing, Never settle, and Are better together. These values guide everything we do, including how we work with each other, with our clients and with our communities.

Benefits

  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


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