Customer Service Officer

4 days ago


Cyberjaya, Selangor, Malaysia OCBC Bank Full time

About the Role

The Operational Assistant will be responsible for providing administrative support to the team, ensuring the smooth operation of the contact centre. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent customer service.

Key Responsibilities:

  • Administrative Support:
    • Manage daily office operations, including ordering supplies, maintaining equipment, and overseeing facility maintenance.
    • Serve as the first point of contact for visitors or vendors.
  • Reporting and Analysis:
    • Provide support in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
  • Team Support:
    • Provide comprehensive administrative support to the team, including scheduling meetings, coordinating travel arrangements, and preparing materials for meetings.
  • Compliance and Procedures:
    • Ensure compliance with company policies, procedures, and industry regulations.

Requirements:

  • Possess a degree or equivalent experience.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and a customer-focused mindset.


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