Service Excellence Head

5 days ago


Cyberjaya, Selangor, Malaysia IDB TECHNOLOGIES BHD Full time

About This Role:

We're seeking an experienced Customer Experience Manager to join our team and drive business growth.

Your Key Accountabilities:

  1. Lead and manage a team of customer support specialists to deliver top-notch service to our clients.
  2. Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  3. Collaborate with cross-functional teams (Product, Sales, and Development) to improve customer satisfaction and product usability.

Required Skills and Qualifications:

  • Proven track record of success in a customer service leadership role.
  • Strong understanding of hotel operations and/or hotel management systems.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced, tech-driven environment.

Why Join Us?

  • Be part of a dynamic and innovative organization that's shaping the future of hospitality technology.
  • Enjoy a collaborative and supportive work environment.
  • Pursue opportunities for professional growth and development.


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