Order Management Senior Director

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

About the Role:

We are seeking a highly skilled and experienced Order Management Senior Manager to join our team at Businesslist. As a key member of our organization, you will be responsible for leading and managing the Order Management team to ensure timely and accurate processing of customer orders.

Key Responsibilities:

  • Develop and implement strategies to improve order fulfillment processes and reduce order cycle time.
  • Monitor order status and resolve issues to ensure on-time delivery and customer satisfaction.
  • Collaborate with Sales, Customer Service, Logistics, and Finance teams to streamline order-to-cash processes.
  • Lead process improvement and standardization projects aimed at enhancing order management efficiency.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • Proven experience of 7-10 years in order management or a related field, with at least 2-3 years in a managerial or leadership role.
  • Strong leadership and people management skills with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Experience in process improvement and standardization projects, especially in Shared Services/Global Business Centre (GBS)/regional settings.

What We Offer:

  • Opportunity to be part of a globally renowned organization.
  • Great career progression.
  • Hybrid working arrangements.

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