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Business Transformation Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia HSBC Full time
Job Description

The purpose of the Operation Transformation Senior Process Consultant is to manage the end-to-end process re-engineering/improvement activities that will achieve a measurable change to Global Operations (Ops). The role is positioned to support various transformation-related challenges posed for Global Ops. The role extends in anticipating business and customer requirements, design new process improvement delivery models, Target Operating Models and designing technology solutions & directly responsible for delivering Objectives and Key Results (OKR) & 4C+S (Customer, Colleague, Cost, Control, and Scalability).

  • Operate transformation program management level leading Business Service Transformation Portfolio, working across global business and regions.
  • Focus on the end customer (i.e., creating a better customer experience and reengineering processes end-to-end), and responsible for delivering OKR.
  • To deliver the projects and initiatives by helping to prioritize opportunities, designing, implementing, and embedding the change to operations processes.
  • Support meeting the overarching portfolio strategy of one or more of the Operations Transformational Programs.