Front of House Supervisor

3 days ago


George Town, Penang, Malaysia D.C. Global Talent Inc. Full time

Join us at D.C. Global Talent Inc. as we seek a highly skilled and experienced Front of House Supervisor to lead our Guest Relations team.

About the Job:

This is an exciting opportunity for a motivated and results-driven individual to take on a leadership role in our front-of-house operations.

Key Responsibilities:
  1. Lead and develop the Guest Relations team, focusing on delivering exceptional service to all guests.
  2. Implement efficient guest check-in and check-out procedures, ensuring a seamless experience for guests.
  3. Respond promptly and professionally to guest inquiries, complaints, and feedback, ensuring complete satisfaction.
  4. Liaise with various departments to guarantee all guest requests and needs are met in a timely manner.
  5. Maintain high guest service standards, conducting regular training and evaluations for team members.
  6. Contribute to the creation of guest experience programs and initiatives aimed at enhancing overall guest satisfaction.

Requirements:

  • At least 2 years of experience as a Guest Relations or Front of House Supervisor/Manager in a luxury 5-star resort environment.
  • A college degree is preferred but not required.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Proficiency in English; knowledge of additional languages is a plus.
  • Passion for hospitality and delivering exceptional guest experiences.


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