Duty Manager(Front Office)

3 weeks ago


George Town, Malaysia M SUMMIT SDN BHD Full time

Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
- Ensure correct communication between Front Office and other internal departments
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Assist Front Office management in the training and development of the team
- Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
- Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
- Organize effectively and efficiently the Front Office operations according to policies and procedures

**Job Requirements**:

- Diploma, Advanced/Higher/Graduate Diploma.
- 2-3 years as a front office supervisor or Assistant Manager.

**Job Types**: Full-time, Permanent

**Salary**: RM1,967.15 - RM4,041.71 per month

**Benefits**:

- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Ability to Commute:

- George Town (required)

Ability to Relocate:

- George Town: Relocate before starting work (required)



  • George Town, Penang, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service Ensure correct communication between Front Office and other internal departments Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Assist Front Office management in...

  • Duty Manager

    2 weeks ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    3 weeks ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    1 week ago


    George Town, Malaysia Agensi Pekerjaan Lifework Sdn.Bhd Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. - The Duty Manager should present...

  • Duty Manager

    6 days ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front...


  • George Town, Malaysia EVERGREEN LAUREL HOTEL (M) SDN. BHD. Full time

    Supervising and guiding the front office team and coordinating the team's work schedules. - He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. - Comply with legal requirements in a lodging property. - Accurately process all cash and credit card transactions in...

  • Duty Manager

    1 week ago


    George Town, Penang, Malaysia Agensi Pekerjaan Lifework Sdn Full time

    A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out procedures. The Duty Manager should present...


  • George Town, Penang, Malaysia Mercure Penang Beach Full time

    Job Responsibilities: Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues Check that all Front Office employees report to work punctually and are well groomed before each of their shift Conduct daily briefings and ensure that all pertinent information is...


  • George Town, Malaysia Trendy Expression Sdn Bhd Full time

    Basic Function Responsible for maintaining courteous and competent rooms operation and services to hotel guests. - Responsible for the daily administrative work of the Front Office. - Provide immediate reference to staff during the shift. - Double check duty rosters for the Front Office sections and sign log book of various sections. - Make every effort to...


  • George Town, Penang, Malaysia The Millen Hotel - Autograph Collection (HNG Hotels Sdn Bhd) Full time

    Key Responsibilities:- Customer Service: Greet and assist visitors, answer inquiries, and provide information about the organization or its services.- Team Management: Supervise front office staff, including receptionists and administrative assistants. Provide training and support as needed.- Facilities Management: Ensure the front office area is clean,...

  • Front Office Manager

    2 months ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...

  • Front Office Manager

    2 weeks ago


    George Town, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_ - **Main Duties & Responsibilities**:_ - Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. -...

  • Front Office Manager

    2 months ago


    George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...


  • George Town, Penang, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department Attends operations briefing and highlights important points from the daily guests' arrival list, occupancy forecast, causes for variance in reservations forecast and previous days' occupancy against forecast Conducts Front Office Meetings on a regular...


  • George Town, Malaysia M SUMMIT SDN BHD Full time

    Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front Office and other internal departments - Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests - Assist Front Office...


  • George Town, Malaysia PP Hotel by Moxy Full time

    **KEY REQUIREMENTS: At least 02 years’ working experience. Must have IDB systems knowledge base. Good Communication in oral and written for English and Bahasa Malaysia and Mandarin. **Responsibilities**: - Warm friendly manner greet people entering the hotels, answering any questions, providing directions and alerting departmental head when someone is...


  • George Town, Penang, Malaysia Lifework Full time

    To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard_- Main Duties & Responsibilities:_ Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. Personally...


  • George Town, Malaysia The Millen Hotel - Autograph Collection (HNG Hotels Sdn Bhd) Full time

    **Key Responsibilities**: - **Customer Service**: Greet and assist visitors, answer inquiries, and provide information about the organization or its services. - **Team Management**: Supervise front office staff, including receptionists and administrative assistants. Provide training and support as needed. - **Facilities Management**: Ensure the front office...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...


  • George Town, Malaysia Macalister Hotel by PHC Full time

    Responsible for the general administration and profitability of the operation of the Front Office Department - Attends operations briefing and highlights important points from the daily guests’ arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast - Conducts Front Office Meetings on a...